This position is for a (Data Analyst) located in Jackson, MS.

Summary: Volt is immediately hiring a Data Analyst in Fountain Valley, CA. Local candidates only please as it is onsite 3 days per week.

Duties and Responsibilities:

  Assist Sr Mgr in developing and updating weekly Voice of the Customer (VoC) reports. Identify emerging and recurring customer issues. Analyze survey verbatim comments. Quantify frequency/magnitude of issues. Calculate metrics. Coordinate contributions from the Quality and Customer Care departments. Assist Sr Mgr in the mapping of customer-facing education documents and videos with survey questions and response options. Assist the Quality & Customer Feedback team in the definition of Product Quality alerts. Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports. Scope of data and information includes customer feedback surveys (response data and questionnaires), and customer-facing education documents and videos. Clean, validate and join data sets to aid in data linkage, aggregation and analysis. Maintain databases and workflows to support reporting and analysis. Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified. Complete miscellaneous tasks to assist in supporting the department needs.

Job Specifications or Qualifications:

 Experience in data analytics / data analysis. Advanced MS Excel skills; pivot tables, v look ups and formulas. Experience with Tableau preferred. Completed Bachelors degree in Statistics, Data Analytics, Computer Science or related field. Excellent oral and written communication skills - this role requires heavy internal communication with cross function al teams and needs someone very service oriented. Organized and detail oriented. Ability to work with a variety of personalities.

*Volt *does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt is acting as an Employment Agency in relation to this vacancy.