Financial Assistance Specialist

Date: Jun 1, 2024

Location: Jackson, Mississippi, United States

Company: Entergy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, Inc.-ESI (OLD)

This position will preferably be domiciled in Jackson, MS, but Little Rock, AR may be considered based on the qualifications of the selected candidate.

This position may be filled as a Specialist I or II based on the qualifications and experience of the selected candidate.

JOB SUMMARY/PURPOSE:

The Financial Assistance Specialist is part of the low-income customer initiative team in corporate social responsibility who staffs the company’s help desk to resolve customer billing issues and assists with third-party pledges and payments. The role is knowledgeable in Entergy’s operating company regulatory, credit and collections and bill payment requirements and tools that help solve problems and ease the flow of assistance dollars to Entergy customers.

JOB DUTIES/RESPONSIBILITIES:

• Operates Entergy’s financial assistance web portal, an email inbox and 1-800 help desk line.

• Negotiates pledges and accepts bill payment assistance from partner agencies on behalf of clients. Explains client account information to third parties acting as client advocates.

• Assists agencies with customer account management, including transferring balances on closed customer accounts to new accounts so FINA pledges can be made; processing pledge retractions in cases of error; offering billing, payment and overall account history insights.

• Troubleshoots and protects customer accounts when payment systems fail at the agency or state level.

• Submits IT SNOW tickets and troubleshoots portal problems. Conducts IT tests of portal fixes and enhancements.

• Participates in community outreach and events associated with third-party bill payment programs.

• Monitors overall program performance and identifies improvement opportunities.

• Serves as subject matter expert and demonstrator for special projects involving internal and external stakeholders.

• Manages logistics support and other projects as required by Corporate Social Responsibility.

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• Bachelor’s degree in business or related field or equivalent work experience.

Minimum Experience required of the position:

• Specialist I: 0 - 1 years of experience required.

• Specialist II: 2 - 4 years of experience required without a degree; 1 year of experience required with a degree.

Minimum knowledge, skills and abilities required of the position:

• Advanced knowledge in CCS, SAP and the FINA portal, Microsoft Word, Excel, PowerPoint.

• Customer service orientation.

• Ability to present internally and externally.

• Ability to work independently and to lead a team.

Any certificates, licenses, etc. required for the position:

• None

WORKING CONDITIONS:

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

#LI-KA1

Primary Location: Mississippi - Jackson Mississippi : Jackson || Arkansas : Little Rock

Job Function : Professional

FLSA Status : Nonexempt

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 114942

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: CSR, Help Desk, Information Technology, Law, Financial, Management, Technology, Legal, Finance