This Position is for a Recipient Solutions Manager I - NorCal/PNW with a remote work location in Jackson, MS.

Recipient Solutions Manager (Supporting Northern California & Pacific North West)

This position will be supporting Northern California & Pacific North West.  Candidates living in the territory are strongly preferred. Will be accepting applications until June 21, 2024

About the role

The Recipient Solutions Manager I will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1:Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades. In turn, this will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Company products and brand while saving clinicians non-billable time spent counseling. The Recipient Solutions Manager I will work collaboratively with Recipient Services Marketing and Recipient Upgrade Sales team to execute engagement strategies, and will work closely with Consumer Sales and Professional Sales to cultivate clinic relationships to grow recipient referrals within a given region.

Key Responsibilities

Engagement Acumen: Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience, including, but not limited to, strategizing, planning and executing in-market regional and virtual events (1:1 or 1:Many) designed to onboard, educate and promote the Cochlear Family umbrella of services and resources to newly activated/recently upgraded recipients while orienting the patient on their product and accessories to maximize satisfaction, confidence, and self-sufficiency; and setting recipients up for brand satisfaction and loyalty for progressing into future upgrades. Provide feedback on rollout, usage, features, and optimization of Recipient Services Marketing strategies and RSM adoption strategies.

Sales Acumen: Collaborate with Consumer and Professional field teams to strategically plan opportunities to drive adoption of RSM role with clinical partners; present Recipient Solutions Manager strategy to clinic partners to differentiate on service and establish referral relationships/pathways to reduce clinic non-billable time spent counseling and increase Cochlear brand preference for candidates. Maintains a professional image when representing Cochlear Americas. Partner with Recipient Upgrade Sales Team to identify in-market upgrade opportunities, engage and facilitate recipient upgrade conversions to support achievement of upgrade revenue targets.

Business Acumen: Present in person and virtually, and adjusting communication to fit the audience to drive adoption of RSM program across multiple stakeholders. Generate reports to highlight impact and value of RSM program to internal partners and clinicians. Follow through on commitments and taking responsibility for actions and decisions. Learning and understanding the field and internal matrix organization and regional clinic dynamics and may work across teams to achieve operational targets.  Adapt to competing priorities and manage time in a fast-paced environment while maintaining a high level of attention to detail. Consistently complies with company SalesForce documentation to record activities,  and consistently follows reporting policies via the Cochlear Complaint Management System (Global Issue Form). Leverages all sales/service tools including SalesForce, ScheduleOnce, ShowPad, Datastudio in the management of the region.

Communication: Communicates effectively and persuasively. Responsible for managing strong relationships with customers and colleagues.

Knowledge: Applies knowledge of one job area (i.e. product knowledge and systems knowledge). Strong Emotional IQ.

Key Requirements

To add value to Cochlear in this role you'll e able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Bachelor's degree in communication disorders or relevant field

Minimum of 2-3 years in a clinical, educational, sales, or marketing setting supporting individuals with hearing loss and/or implantable hearing solutions" required                                                                                 

Demonstrated ability to work independently with minimal supervision

Experience taking action and ownership of experience within given region                                                            

Ability to travel approximately 20-30% of time

Ability to lift 30lbs

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a remote environment and represents those an individual encounters while performing the essential functions of this job.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law.