Description

Overview:

We are seeking a skilled and customer-focused Desktop Support Technician to join our team in Jackson, TN. This role involves supporting a fast-paced manufacturing and distribution environment, providing technical assistance to approximately 100 end users. The successful candidate will work with various IT hardware and software, including Zebra printers, RF scanner guns, and standard desktop infrastructure.

End-User Support:

• Provide Tier 1 and Tier 2 technical support for approximately 100 end users, ensuring quick resolution of hardware, software, and network issues.

• Respond to and manage IT service requests and incidents using ticketing systems.

Hardware Support:

• Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, and peripherals.

• Support and maintain Zebra printers and RF scanner guns in a manufacturing and warehouse setting.

• Ensure proper functionality of label printing devices and scanning equipment critical to operations.

Software Support:

• Manage and deploy software applications using tools like Microsoft SCCM.

• Troubleshoot and support Microsoft 365 applications, including Outlook, Teams, and Office Suite.

• Assist with password resets and Active Directory account management.

Networking and Infrastructure:

• Troubleshoot basic network connectivity issues for wired and wireless devices.

• Collaborate with the IT team on local network configurations and updates.

Inventory and Documentation:

• Maintain an accurate inventory of IT hardware and software assets.

• Document IT procedures, troubleshooting steps, and solutions.

• Collaboration:

• Work closely with other IT staff, vendors, and end users to improve IT processes and resolve complex issues.

  Requirements

Qualifications:

• 2+ years of experience in desktop support or a related IT role, preferably in a manufacturing or distribution environment.

• Hands-on experience with Zebra printers and RF scanner guns is highly preferred.

• Strong knowledge of Windows operating systems and Microsoft 365.

• Familiarity with SCCM for software deployment and updates.

• Basic understanding of networking concepts (LAN/WAN, Wi-Fi).

• Excellent troubleshooting and communication skills.

• Ability to work independently in a fast-paced environment.

Preferred Skills:

• Experience with mobile device management (MDM) platforms.

• Prior experience supporting hardware in a warehouse or distribution setting.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .