Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Food Services Patient Ambassador opening with HCA Florida Memorial Hospital today and find out what it truly means to be a part of the HCA Healthcare team. HCA Florida Memorial Hospital is located in Jacksonville FL.

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a Food Services Patient Ambassador for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Patient Ambassador serves as the primary representative of HCA Florida Memorial Food Service’s Patient Experience Team. Working under minimum supervision, he/she is primarily responsible for successfully completing all assigned patient interviews, new admission visits, and other duties to support the program as needed.

Patient Relations

• Maintains and supports patient satisfaction at a level that ensures positive patient experience.

• Administers required patient surveys and responds to unsatisfied patients in a timely and effective manner.

• Ensures that all employees demonstrate AIDET and Hospital mission and values toward patients and guests.

• Documents complaint and routes to appropriate personnel.

• Maintains and updates files as ongoing as any investigation/conflict resolution occurs until closure is met.

People Management

• Assists in customizing standards to meet Food Service’s unique needs as required.

• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

• Shadows and documents associate compliance and knowledge of AIDET, patient identifiers and providing excellent customer service.

Administration and Support

• Evaluates action plans, its alignment with goals and reports to operational teams as necessary.

• Composes patient satisfaction reports as needed to management.

• When faced with food services issues that do not meet standards, ensures tasks are followed up on and completed within reasonable time frame.

• Composes patient satisfaction reports as needed to management.

• Coordinates, schedules, and arranges various group meetings and task force, providing necessary media as requested.

• Appropriately screens all incoming calls and routes the calls to appropriate destination.

• Assists in the identification of trends noted when inputting data entry

What qualifications you will need:

• High School Graduate / GED

• Associate's Degree preferred.

• 2-4 years of administrative or coordinator experience in a healthcare setting preferred.

"

Memorial Hospital has provided quality healthcare services since 1969, giving patients access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 450+ bed hospital is one of the region's leading acute care facilities. We offer a range of services for our patients, including 24-hour emergency care at three different locations and a Level II trauma center . Other specialized programs include our accredited Chest Pain Center, certified Stroke Center, Heart Center, Bone and Joint Center, maternity center and much more. Memorial has received the Gold Seal of Approval for Primary Stroke Centers and is sepsis-certified by the Joint Commission.

At Memorial Hospital, our care like family culture extends to our patients, our people and our Jacksonville community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Food Services Patient Ambassador opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.