Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This one-of-a-kind position includes cross-training as door attendants, patient transporters, garage attendants, on and off campus lab couriers, and shuttle drivers.

The General Service Attendant is often the first point of contact that patients and visitors will encounter upon their arrival to Mayo Clinic. It is imperative the interaction is respectful, professional, positive, and empathetic. Must value teamwork and contribute to the cohesion and alignment within the General Services team. Employees should always demonstrate sound judgement including navigating and adapting within urgent situations.

Attendants aid in traffic flow while meeting patients and visitors at the entrances of patient buildings that are a part of our main campus to ensure that they are directed to their appointments properly. Using hand-held devices, the transporter will escort patients/visitors that are in use of a wheelchair and transport them to their necessary destination using great care. Duties include upon request, patient stair escorts, patient stretcher transports, and patient hospital bed transports as part of our Centralized Transport Team. Patient status can range from ambulatory to immobilized. A working knowledge of wheelchairs and gurneys including safe patient handling is a major responsibility.

On a daily basis, on- and off-site laboratory runs are performed. Must make timely specimen pick-ups and deliveries using safety protocols, showing professionalism, and providing respect to all lab areas.

Shuttle drivers must learn and follow safety protocols when operating shuttles. Shuttle drivers pick-up and drop-off employees as well as patients. Employees must learn and understand how to use all shuttle mechanics, including the wheelchair lift. Excellent communication skills to our dispatch center and fellow shuttle drivers are an absolute must in this position.

General Service Attendants must be able to adapt quickly to any changes in procedure or equipment in a positive manner. Must demonstrate willingness to remain flexible while performing tasks and duties as requested by supervisor or other leadership. It is also necessary to take initiative, display maturity, and offer sound judgement.

Qualifications

EDUCATION : High School diploma or equivalent required. EXPERIENCE : None required. Previous work history of customer service preferred. COMPETENCY: Can learn and understand Mayo Policies and Procedures as well as new information regarding job expectations. Can learn and understand lab policies and procedures for handling lab items for transport. JOB KNOWLEDGE: Must possess excellent communication skills. Must be able to work independently as well as in a group setting with minimal supervision. ADDITIONAL CONSIDERATIONS: Ability to do considerable walking and pushing is required. Must be able to tolerate sitting, driving, walking, carrying and/or pushing during your shift. Must be able to lift 50 pounds without assistance. Valid Drivers License required.

Exemption Status

Nonexempt

Compensation Detail

$15.93 - $20.69 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Friday - Tuesday from 11:15am - 8:15pm

Holiday(s) per departmental needs Overtime based on departmental needs

Weekend Schedule

Saturdays and Sundays 11:15am - 8:15pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Shelly Weir

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.