Operational Excellence and Change Consultant - GCAOO

Charlotte, North Carolina;Jacksonville, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Line of Business Job Description:

We have an exciting opportunity to join our Process and Operational Excellence organization within Global Credit, AML and Onboarding Operations (GCAOO). The successful candidate will be responsible for the monitoring the change lifecycle of initiatives impacting GCAOO and will be responsible for key program routines and artifacts working directly with the program manager and with senior management of the impacted operations function. We are looking for candidates with change/program management experience, the ability to challenge and influence stakeholders, with excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, strategy, and technology teams along with process owners, business controls, and PMOs, building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo.

Responsibilities:

• Management of key program routines and artifacts (such as delivery plan, risk & issue log)

• Operational Excellence strategic initiatives and lens

• Represents the health and status of the program to senior stakeholders

• Ensures stakeholder engagement and keeps them informed of progress

• Identifies, manages and escalates risks & issues

• Manages administrative requirements to support governance forums (meeting scheduling, meeting agenda prep, etc.)

• Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources

• Drives change governance and change control

• Work independently with strong organizational skills, data analytics, critical thinking and ability to execute stated requirements.

• Process analysis, process modeling and process governance

• Support the program's short-and-long term strategy

• Prepare presentations and complementary data to assist leaders in process analysis/governance activities

Requirements:

• At least 3 years of project/program management and/or Operational Excellence experience

• Excellent project management skills, including the ability to prioritize work and meet deadlines

• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome

• Ability to manage and communicate with stakeholders

• Requires knowledge of the bank and overall operations environment

• Ability to challenge and influence stakeholders at senior levels

• Ability to support cross-functional workgroups

• Competent with MS products: Word, Excel, PowerPoint

• Strong presentation development skills

• Experience in analyzing data, report generation, and drafting operational models

Other Qualifications/Desired Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or business champions

• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

• Commitment to challenging the status quo and promoting positive change

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

• Experience working in a global environment

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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