Senior Infrastructure Compliance Engineer

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Senior Infrastructure Compliance Engineer

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2025-06321

Department

TECHNOLOGY SOLUTIONS

Opening Date

12/09/2024

Closing Date

12/23/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking a Senior Infrastructure Compliance Engineer.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

The Senior Infrastructure Compliance Engineer (Server Security and Patching) will report to the Server Infrastructure Manager and is an advanced technical position. The position serves as a lead in managing the security compliance and patching of the City of Jacksonville mission critical server technology software and hardware infrastructure. Is responsible for working with server team members and with other teams in the monitoring, testing, and installing of all critical vendor updates across both software and hardware for servers.

Examples of Work

Primary responsibilities include the following:

• Engineers, implements, and monitors security measures for the protection of servers and applications.

• Reviews and analyzes the impact to ITD environment based on vendor security notices.

• Identifies and defines system security requirements in partnership with the security team.

• Prepares and documents standard operating procedures and protocols.

• Configures and troubleshoots security and vendor updates.

• Writes and edits PowerShell scripts to perform a variety of tasks.

• Manages the services, products, and infrastructure to include current and prior versions of both hardware and software.

• Installs setup and configures Microsoft Windows Servers Operating systems current and prior versions.

• Installs and configures Microsoft Security tools and update processes.

• Creates and implements simple to complex PowerShell scripted solutions for various operational supports.

• Updates documentation existing, new, and proposed server security architecture and configurations.

• Works closely with Enterprise Architects and System Architects, and business units to assist with the design of infrastructure solutions to meet business and security requirements.

• Integrates monitoring and configuration services as appropriate, (SCCM, SCOM, SolarWinds, etc.)

• Possesses technical project management skills to establish tightly managed projects for migration of legacy platforms to modern platforms. These efforts may span virtual servers (VMware), operating systems, database servers, web servers, and applications.

• Documents product implementation and upgrade steps in easy-to-follow instructions and creates necessary technical design documents.

• Conducts proactive maintenance of IT infrastructure with no supervision including maintaining high level of systems availability, monitoring systems performance and reliability to mitigate outages and system interruptions, managing tools for providing early warning and alerts, and monitoring system capacity utilization and taking proactive steps to avoid over utilization.

• Works with vendors to resolve system outages, advanced technical hardware, and software issues.

• Serves as escalation point for critical and complex issues from junior team members.

• Diagnoses and resolves advanced technical issues, conducts root cause analysis, demonstrates consistent level of accuracy with problem resolution.

• Performs firmware and operating systems upgrades and patches.

• Configures, tests and pilots’ deployment of new security technologies and solutions.

• Participates in disaster recovery tests and planning.

• Responds to and resolves assigned tickets and requests.

• After-hours work as required.

• Demonstrates proficiency in the City of Jacksonville's competencies.

• Performs related duties as required.

Knowledge, Skills and Abilities

• Expert knowledge in server security.

• Expert knowledge of all things Microsoft. Operating systems, cloud solutions, security solutions, MS-365, Microsoft desktop applications and tools

• Knowledge of VMware or similar virtual platforms.

• Knowledge of AIX/Linux operating systems is a plus.

• Knowledge of Project Management principles and ability to manage multiple projects.

• Knowledge of security principles.

• Knowledge in structured change and incident management principles.

Open Requirements/Supplemental Information

Position Requirements:

• Eight (8) years of education and/or experience in server and infrastructure technologies and security around server hardware and software.

• Strong diagnostic and technical aptitude.

• Leadership and technical skills to communicate technical terms and direction effectively and efficiently in a way that is easily understood by IT staff and business customers.

Preferred

• Supervision or project management experience is preferred.

Licensing/Certification/Registration:

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.

• Must qualify for prior to appointment, obtain, and maintain during employment in this class the City of Jacksonville certification as a public driver.

Other Requirements:

• Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff’s Office prior to appointment.

• Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.

  A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

  REQUIRED DOCUMENTS: The below documents are required with your application.

• Cover Letter

• Resume

• College Transcript - When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes

• No

  02

  Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes

• No

  03

  Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

• Yes

• No

  04

  If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

  05

  Do you have eight (8) years of education and/or experience in server and infrastructure technologies and security around server hardware and software?

• I have 8 years or more.

• I have 4 years or more but less than 8 years.

• I have less than 4 years.

• None of the above.

  06

  Provide a detailed description (at least 3-4 complete sentences) of your experience.

  07

  Indicate the organization(s) you worked for where you gained this experience.

  08

  Do you possess strong diagnostic and technical aptitude?

• Yes

• No

  09

  Provide a detailed description (at least 3-4 complete sentences) of your experience.

  10

  Indicate the organization(s) you worked for where you gained this experience.

  11

  Do you possess leadership and technical skills to communicate technical terms and direction effectively and efficiently in a way that is easily understood by IT staff and business customers?

• Yes

• No

  12

  Provide a detailed description (at least 3-4 complete sentences) of your experience.

  13

  Indicate the organization(s) you worked for where you gained this experience.

  14

  Supervision or project management experience is preferred. Do you possess such experience?

• Yes

• No

  15

  Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)

• FL Class B Commercial Driver License (CDL)

• FL Class C Commercial Driver License (CDL)

• FL Class E Driver License

• GA Standard Driver's License

• GA Class A Commercial Driver's License (CDL)

• GA Class B Commercial Driver's License (CDL)

• GA Class C Commercial Driver's License (CDL)

• License from another State.

• Learner Permit

• My license is currently invalid.

• I do not possess any type of Driver's License.

  16

  If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only

• D or H - Employment Purposes

• P or 2 – Probation Interlock Device

• S or I – Other Restriction

• Two or more of these restrictions.

• I have an out of state license.

• None of the above.

  17

  Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes

• No

  18

  Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes

• No

  19

  Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes

• No

  20

  I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.

• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

• I do not possess a valid driver's license.

  21

  Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

  22

  Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff's Office prior to appointment.

• I have read the above statement and understand what is required.

  23

  Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.

• I have read the above statement and understand what is required.

  24

  A cover letter and resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

  Required Question

Agency

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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