This role will report to the head of First Party Fraud Abuse, within the Financial Threats organization. The SVP-First First Party Fraud Controls and Reporting Group Manager will be responsible for creating/maintaining First Party Fraud Financial Loss Reporting, the development of First Party Fraud control monitoring and reporting, as well as performance metrics which will allow for proper evaluations of tool and strategy performance across all areas within First Party Fraud (acquisitions, mule detection, customer abuse). In addition, this role will assist in the creation of organizational change requests to include, but not limited to, the addition of FTE to support operational needs related to First Party Fraud activities as well as developing benefit analysis for use in new project/vendor-related projects.

The successful candidate will:

• Apply in-depth understanding of the business impact of technical contributions.

• Maintain a strong commercial awareness and comprehensive understanding of multiple areas within a function and how they interact.

• Take ownership for the delivery of a full range of services to one or more businesses/ geographic regions.

• Exercise control over resources, policy formulation and planning.

• Manage and develop high performing team; establish bench strength to support needed fraud capabilities and business goals.

Responsibilities:

• Develop and maintain First Party Fraud financial loss reporting.

• Develop and maintain fraud impact reporting across each area within the First Party Fraud organization.

• Manage the development and maintenance of robust performance metrics as part of a larger review process related to strategy performance and vendor tool performance within all areas of First Party Fraud control.

• Develop and maintain control monitoring and reporting across the first party fraud organization, including mule detection/prevention, Retail Bank acquisitions, Retail Bank new account fraud, and customer abuse (across Brands, CRS and Retail Bank).

• Provide reporting and analysis from across the First Party Fraud and Deposit Risk organization for use in Executive/Senior-level presentations.

• Participate on cross-functional teams to enhance the Fraud Management process.

• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of controls.

• Partner with Policy, Operations, MIS/Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency. The activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 8+ years relevant risk/fraud experience

• Master-level experience with MS Excel/MS Access; or experience with Statistical Analysis using SAS or equivalent

• Disputes/Claims OR Bank/Card fraud management experience

• Disputes/Claim Regulatory knowledge required

• NACHA Rules Expertise

• Possesses strong institutional knowledge

• History of adherence to all regulatory, control and compliance requirements

• Identifies issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems

• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis

• Demonstrated ability to execute upon prioritized business goals/action plans

• Understands businesses processes, risks and can identify control issues

• Strong analytical skills

• Ability to work independently and influence others

• Strong project management ability

• Strong verbal and written communication skills

• Excellent problem solving, conflict resolution and change management skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Risk Management

Job Family:

Fraud Risk

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Aug 15, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.