LIFE COACH

Jamestown, NY (http://maps.google.com/maps?q=1135+N+Main+St.+Jamestown+NY+USA+14701)

Job Type

Full-time

Description

Position Data:

Title: Life Coach

Grade: E7A Exempt Non-Exempt X

Reports to: Center Director

Basic Function or Position Summary:

Assist families and individuals toward economic and social self-sufficiency through goal development, individualized support and links to community resources.Hours per week 35: Monday - Friday 8:30am to 4:30pm. Salary $19.32/hourly

Security Clearance:Lv. 6 V, A, C, R

Requirements

Position Responsibilities and Specific Duties:

• Coordination and integration of services across all internal and external service providers involved in the customer’s life plans or Family Development Plan

• Incorporate integrated service delivery model while promoting a healthy self-reliance

• Maintain awareness of community resources; make appropriate referrals as needed with follow-up

• Regularly assess, monitor, and report customer progress toward individual goal and outcome achievement along with the continuums

• Conducts contract specific required screenings and assessments

• Administration of Family Scales/Matrix assessments and reassessments

• Provides educational and supportive home learning visits

• Delivers Life Skills Training within the home environment and group settings

• Operate from a strength-based model implementing the Family Development philosophy

• Attend customer agency and service orientations and community events with customers

• Work with families to promote parent involvement in their children’s education to support academic success

• Promote asset-based thinking, including Financial Social Work model though development and implementation of a personal spending plan

• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete and accurate

• Enter all customers into the CAPTAIN and other required data systems.

• Maintain knowledge and complies with regulations, policies, and procedures

• Maintains confidentiality and complies with the code of ethics.

• Maintains a high level of customer service

• Maintains the condition and appearance of COI facilities and partner facilities

• Maintains the safety and security of COI facilities

• Maintains on-going training logs and fulfills all training requirements per applicable regulations.

• Participates in the larger team of the agency through committee structures, planning, policy development, and volunteerism

• Serves as Receptionist backup on a limited basis.

• Providing support in classroom for ratio if necessary

• Attends appropriate in-services/trainings and attend all required meetings

• Job performance incorporates integrated service delivery model while promoting self-sufficiency.

• Promotes agency mission

• Other duties as assigned by supervisor

Key Working Relationships:

A. Internal: All Service Managers, Coordinators, and Staff

B. External: Community Partners, Service Agencies, and Customers

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: None

Organizational Responsibilities:

• Data collection & reporting as required

• Participation in COI strategic planning, community needs assessment process, and CQI

• Adheres to all policies and procedures

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• Associate’s Degree in Human Services or Applied Science required, Bachelor’s Degree preferred

• Experience in Case Management, 2 years required.

• Strong interpersonal, communication, engagement, and customer relations skills.

• Strong computer skills, including word processing, data entry, and spreadsheet in a windows environment

• Goal oriented.

• Ability to develop and maintain positive relationships with people from various backgrounds

• Bilingual (Spanish) preferred.

• Strong teaming skills

• Continuous professional development expected

Special Requirements:

• Ability to lift up to 50 pounds with or without reasonable accommodation

• Valid Driver’s license and reliable transportation

• Ability to travel throughout the county

• Ability to obtain and maintain initial health physical and TB test.

• Flexible in work schedule

• Mandated reporter

• Must be able to provide consistent even tempered customer service at all times

• Obtain Financial Social Work (FSW) training within 6 months of employment

• Completes all OCFS requirements.

• Works compassionately with a diverse population.

• Experience navigating community programs.