Description

Purpose: The Provider Relations Manager is focused on building and maintaining positive relationships with healthcare provider clients through a thorough understanding of software and service products provided by company.

Essential Duties and Responsibilities:

• Serves as a subject matter expert for provider services operations, implementations, and customer support activities.

• Provides day-to-day support to assigned provider clients and internal departments.

• Has a detailed understanding of the company products and processes performed for assigned client projects.

• Conducts virtual demonstrations of company software for client education, new feature releases, and sales support purposes.

• Maintain and facilitate lines of communication between clients and internal departments:

• Respond to client inquiries in a timely manner as per departmental guidelines.

• Facilitate investigation of issues relating to client applications to find origin of problem, determine appropriate course of action, and implement steps necessary to correct.

• Hold regular meetings with clients and maintain supporting documentation as per departmental guidelines including but not limited to decision logs and meeting notes.

• Acts as a client advocate with a focus on improving the customer experience.

• Provides guidance on direction and prioritization with technical teams and operations of issues, requests and activities voiced by the clients.

• Understanding of provider EMR and Practice Management systems and their use to facilitate care.

• Understanding of medical retrieval services.

• Keep manager aware of project statuses and follow established escalation procedures.

• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements –

To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age.

• Able to read, write and speak English.

• Successfully pass and maintain acceptable background checks and security clearances.

• Bachelor’s degree plus 2 years of related experience as a Client Services Manager; or equivalent combination of education and experience. Capable of applying knowledge to handle all complex problems independently.

• Able to prioritize competing tasks and execute multiple tasks simultaneously.

• Anticipates change and directs or redirects efforts.

• Proven track-record in dealing with highly professional individuals.

• Excellent verbal, written, interpersonal, technical and presentation skills.

• Ability to think critically and problem solve in a fast-paced environment.

• Ability to influence change and build and maintain meaningful working relationships.

• Partner with others to achieve results that leverage the right resources.

• Ability to travel for company meetings and client visits as required.

Qualifications

Education

Required

• Bachelors or better

Experience

Required

• Bachelor’s degree plus 2 years of related experience as a Client Services Manager; or equivalent combination of education and experience. Capable of applying knowledge to handle all complex problems independently.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)