ABOUT US

For over thirty years, Harris ERP has been delivering software solutions to help local governments across North America and the Caribbean support the citizens they serve. Headquartered in St. Louis the Gateway to the West, Harris ERP provides a robust Enterprise Resource Planning (ERP) platform that is designed to meet the needs of sophisticated customers with unique requirements. Harris ERP is a division of N. Harris Computer Corporation, one of Canadas largest software conglomerates, which allows us to offer our customers the personal service of a boutique software company with the considerable resources of a multinational corporation.

TECHOPS SYSTEMS

ADMINISTRATOR

As a Technical Operations Systems

Administrator at Harris ERP, you will be responsible for managing and maintaining the technical infrastructure of our software solutions, both on-premises and in the cloud. Your role will involve investigating, managing, tracking, and resolving technical support issues, focusing on updating on-premises self-hosted applications, maintaining cloud server operating environments and ensuring continuous availability of applications for end-user access. You will play a critical role in ensuring the stability, performance, and security of our systems, ultimately contributing to a seamless experience for our customers.

RESPONSIBILITIES

Maintenance and Upgrades:

• Perform regular maintenance activities on our software systems to ensure optimal performance and reliability.
• Plan and execute upgrades to keep the software up-to-date with the latest features, security patches, and enhancements.
• Work with the Director of Technical Operations to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.

Troubleshooting and Issue Resolution:

• Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code to identify the correct resolution or escalate according to departmental guidelines.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems promptly.

System Monitoring and Optimization:

• Monitor system performance and conduct performance tuning to optimize the software for maximum efficiency.
• Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.

Documentation and Knowledge Sharing:

• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
• Maintain accurate and up-to-date documentation of system configurations
• Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the teams regular and on-call schedule.
• Maximize and maintain current knowledge and awareness of applications and related technologies.

QUALIFICATIONS / SKILLS

Technical Proficiency:

• Strong understanding of on-premises and cloud-based software infrastructure and technologies.
• Experience with system administration, configuration, and troubleshooting in Linux and Windows environments.
• Experience with system administration, configuration, and troubleshooting in cloud and virtual unfractured environments.

Problem-Solving Skills:

• Ability to analyze complex technical issues and develop effective solutions.
• Aptitude for identifying patterns and trends to proactively address potential problems.

Communication and Collaboration:

• Excellent verbal and written commun cation skills, with the ability to convey technical information to both technical and non-technical audiences.
• Strong collaboration and teamwork skills, working effectively with various teams and stakeholders.

Customer Focus:

• Dedication to understanding and meeting customer needs and ensuring a positive customer experience.
• Focus on continuous improvement to enhance customer satisfaction and product quality.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity