**Summary:

Analyze, install, and provide maintenance for various types of hardware and software, including but not limited to PCs, Servers, Switches, Firewalls, MS Windows, MS Server and MS Office products. Good communication skills are a must to provide quality customer service through phone and on-site support opportunities. This position requires the highest level of confidentiality and integrity with regard to customer data. Be able to function in a team oriented environment to ensure customer needs and CSPI goals are exceeded.

**Job Tasks and Requirements:

• Troubleshoot and identify technical issues; then determine, test and implement possible solutions.
• Plan and implement network security including firewalls, Active Directory, file sharing/security, backup, replication and disaster recovery plans, file and/or drive encryption.
• Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software.
• Perform and/or oversee application software installations and upgrades.
• Must have a valid drivers license to operate company vehicles.

*Knowledge and Skills: *

• Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
• Working knowledge of PC / Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (i.e. VMWare and Hyper-V) would be a plus.
• Ability to communicate appropriately with co-workers and customers via e-mail, phone or face to face.
• Must possess good technical writing skills to document problems encountered and resolutions in our support knowledgebase for future reference.

**Minimum Qualifications:

Associates degree in Computer Information Technology or Computer Information Systems or related field of study; four years experience in a computer service position OR an equivalent combination of experience, training and/or education.

Mail Resume and Letter of Interest to: Attention: Human Resources (CSPI) Computer Service Professionals, Inc. 805 W. Stadium Blvd Jefferson City, MO 65109 Or e-mail: psmith@cspiinc.com **