554998BR

Title:

Associate Team Leader

Our Company :

This Job Posting covers openings in multiple office locations within the area.

Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you’ll get to see the impact of your work firsthand. You won’t prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose—to provide help and inspire confidence in our clients and communities everywhere.

You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you’ll…

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

• Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

• Serve as point of contact for onsite escalated client service concerns

• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

• Lead daily huddles and communicate essential information to office associates

Job ID:

554998BR

City:

Joplin

State:

Missouri

It would be even better if you also had... :

• Experience supervising or managing people

• History of delivering outstanding customer experiencesBilingual candidates strongly encouraged to apply!

What you'll bring to the team... :

• Prior experience working in customer service or similar role

• Strong organizational skills and ability to plan and manage day-to-day office operations

• Customer-centric mindset and strong communication skills

• Computer proficient with the ability to use MS Office

• Demonstrated ability to work independently with minimal supervision

• Passionate, determined, resilient under stress and a will to win attitude

• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

• High school diploma / equivalent or higher

Posting Title:

Associate Team Leader

Please Note::

This req only reflects one office in this transaction. Your hiring documents will reflect the correct office information.