Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

1st Shift: Monday through Friday, 6 AM until 2:30 PM

Who we want:

• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Goal-oriented developers. Keeping the customer and requirements squarely focused, people who deliver safe and robust solutions.

What you will do:

• Tests, repairs, receives, and ships various products, including sub-assemblies, Loaners, Certified Pre-Owned items, and customer-owned units, using considerable independent judgment to ensure quality, correctness, and proper procedures are followed, with the ability to work in various work centers and on a variety of types of repairs.

• Works independently to ensure products meet safety, quality, and quantity standards. Follows procedures and directions to meet product specifications.

• Resolves issues independently and updates the support team as required.

• Assists others in resolving their issues by offering advice, and possible solutions, and coaching peers associated with international repair.

• Trains new team members, sharing insight on improvement suggestions, working on various work centers/repairs, and supporting other team members and support staff by sharing knowledge, best practices, and experience.

• Complies with documentation procedures, maintains an orderly, compliant workstation, ensures on-time completion of all required training, understands, and uses material flow processes accurately, learns and responds quickly to changing conditions, and exceeds productivity and/or service level goals.

• Works from engineering drawings and/or follows documented instructions.

• Contributes to operations projects/Business Unit Projects/Lean Continuous Improvement, participates in MDI (Managing for Daily Improvement), problem-solving, and runs Tier 1 as needed, while also submitting suggestions and solutions in the areas of safety, quality, or lean programs.

What you need:

• High school diploma or G.E.D. - preferred.

• 1+ years of experience in a relative field like manufacturing - preferred.

• Ability to read prints and schematics - preferred

• Capable of performing medium work, including exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly, and adhering to safety requirements, including wearing required Personal Protective Equipment (PPE) and responding to safety alarms.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.