The experienced Technical Customer Support Specialist will be responsible for troubleshooting, resolving technical issues, and ensuring customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers in the medical device industry.

Accepting no less than the absolute best, our Client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!

Day-to-Day Duties May Include:

• Answering phone calls/emails and providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reporting issues in Salesforce.
• Participating in customer training.
• Providing support to customer/users where the product is highly technical or sophisticated in nature.

Qualifications:

• High school diploma required; Associate's degree highly preferred.
• 2+ years of experience in technical support, preferably in the medical device or healthcare industry.
• Strong understanding of medical device technology, software, and hardware.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Proficient in using CRM software, ticketing systems, and remote support tools.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with FDA regulations, ISO standards, and other relevant regulatory requirements is a plus.
• Willingness to participate in ongoing training and development.

• NO C2C CANDIDATES

   

Interested Candidates please apply on our website at https://jobs.jblresources.com.

For more information about our services and great opportunities at JBL Resources, please visit our website: .

JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.

**JBL is an Equal Opportunity Employer and E-Verify Company