Summary:

Join our dynamic team as an ACH Specialist I at Academy Bank and Armed Forces Bank. As an integral member of our banking operations, you will play a crucial role in ensuring the accurate and timely processing of Automated Clearing House (ACH), exception, and Regulation E transactions. Balance all ACH activity to the Federal Reserve settlement accounts. Your meticulous attention to detail and strong understanding of ACH regulations will contribute to maintaining the highest standards of efficiency, compliance, and customer satisfaction.

Principal Accountabilities:

• Process all written statements, recall letters and reclamations.

• Balance all ACH activity to the Federal Reserve.

• Track volume for month end reporting.

• Process helpline tickets.

• Provide telephone support to banking centers and customer care.

• Ensure work premises constitutes a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.

• Understands, embodies, communicates, and instills corporate initiatives and vision,

including the six Pillars of Success.

• Maintains client information in complete confidence.

• Completes other specified duties as assigned.

• Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.

Minimum Qualifications:

• High school diploma or equivalent required.

• At least one year of ACH and Zelle dispute processing required.

• Detail-oriented mindset and the ability to work accurately while maintaining attention to

detail.

• Excellent communication and written skills for interacting with internal and external

clients.

• Knowledge of Reg E specifically dispute resolution rules.

• Proficient in Excel and Word.

• Proficient in Fundtech, Navigator, Director, Fedline Advantage.

Physical Requirements:

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. If associate works in our hybrid work program, lifting of about 5 lbs. (laptop) is required twice daily.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail humanresources@dfckc.com.