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Corporate Patient Access Manager

101 Truman Medical Center

Job Location

UH Lakewood Medical Center

Kansas City, Missouri

Department

Patient Access UHLMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

The Corporate Patient Access Manager ensures operational excellence and consistency across the organization. This leadership role provides strategic direction to supervisors in Acute Care Patient Access Departments at all UH locations. The manager is responsible for the development, design, administration, and management of comprehensive training programs for new hires and ongoing staff development. Drives change management initiatives to enhance departmental performance and act as a subject matter expert and liaison between supervisory staff and senior leadership. The manager oversees the quality assurance program, including auditing, and monitors Key Performance Indicators (KPIs) such as quality, customer service, point-of-service collections, and productivity. Identifies and implements process improvements to ensure the highest quality standards and reduce error rates. With a focus on business processes, seeks opportunities for system or automation-driven efficiencies. The manager collaborates with leadership in acute care Patient Access and clinical areas to enhance departmental results and research emerging best practices.

Minimum Requirements

• Bachelor’s degree or equivalent in education and experience.

• Prior supervisory experience within a healthcare setting.

• Two years’ experience as a Patient Access Coordinator or experience within the process improvement field.

• Demonstrated ability to manage, develop and supervisor others

• Experience with change management and facilitation Experience with Microsoft Office products

• Excellent presentation skills with solid communication capabilities, both oral and written

• Good project management skills

• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.

• Strong analytical and problem solving skills

• Strong organizational and time management skills

• High level of attention to detail

Preferred Qualifications

• Familiar with Lean Six Sigma methodology.

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.