EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid heavy equipment parts experience? If so, we are looking for you! We are growing rapidly and looking for an experienced heavy equipment technician candidate who will partner with our growing team. The role is located at our Kansas City, MO location.

THE IDEAL CANDIDATE

You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.

Summary

The Warranty/ Non-Conforming Materials Manager is responsible for documenting and processing warranty/NCM claims with internal and external providers on non-conforming parts, materials, or workmanship. The Warranty/NCM Manager will coordinate claim requirements with all departments involved in the warranty/NCM processes. They will direct or coordinate material conformance activities that meet production requirements, supply chain, warehousing, distribution, or other services to the business to improve accuracy, customer service, or safety.

Essential Duties and Responsibilities

• Responds to warranty/NCM issues found in production and documents labor and parts costs incurred

• Notifies supplier of warranty/NCM issue to get warranty authorization and to begin claim process

• Gathers and records needed information to support warranty claim filing in a timely manner

• Coordinates repairs and corrections with production and other departments as appropriate

• Trains the production managers, supervisors, and line leads on warranty requirements and NCM processes for performing repairs and for filing claims

• Develops and implements procedures for all departments involved in the warranty/NCM process to follow

• Creates reports for warranty/NCM issues to share with the management team

• Reports repeat defects to quality management for further action

• Analyzes and tracks open claims to ensure recovery of warrantable repairs

• Participate in cross functional role with multiple departments to meet company and quality objectives

Required Skills and Qualifications

• Responds to warranty/NCM issues found in production and documents labor and parts costs incurred

• Notifies supplier of warranty/NCM issue to get warranty authorization and to begin claim process

• Gathers and records needed information to support warranty claim filing in a timely manner

• Coordinates repairs and corrections with production and other departments as appropriate

• Trains the production managers, supervisors, and line leads on warranty requirements and NCM processes for performing repairs and for filing claims

• Develops and implements procedures for all departments involved in the warranty/NCM process to follow

• Creates reports for warranty/NCM issues to share with the management team

• Reports repeat defects to quality management for further action

• Analyzes and tracks open claims to ensure recovery of warrantable repairs

• Participate in cross functional role with multiple departments to meet company and quality objectives

Preferred Skills and Qualifications

• Bachelors or Associates degree

• Prior experience in a similar role

• Experience with dealership warranty claims process

• Infor M3 software experience

• Power BI Reporting

• Understanding of manufacturing procedures and engineering principles

Working Conditions

• This position is performed in multiple settings, including but not limited to, office, warehouse, production floor, and outdoor areas.

• The position responsibilities will require time spent both indoors and outdoors where temperatures can vary in both cold and heat, including variations in weather conditions.

Physical Requirements

• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling

• Ability to move parts as required following applicable safety procedures

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.