About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $18.00 - $21.15 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide timely investigation and completion of ACH Regulation E dispute cases and processing of subpoenas.

Essential Functions

• Perform tasks of low to moderate complexity

• Meet accuracy and timeliness measures for work performed

• Perform other duties as assigned

• Conduct automated clearing house (ACH) and Zelle billing error dispute investigations to minimize risk and financial loss

• Handle comprehensive analysis of account activities

• Provide phone coverage for inbound customer calls

• Investigate and communicate with Originating Depository Financial Institution (ODFI) and/or merchants for purposes of investigating the customer’s dispute and recovery of bank funds

• Ensure adherence to applicable regulations, such as Regulation E

Knowledge, Skills & Abilities Required

• Basic knowledge of the banking industry, including best practices and regulations, such as Regulation E

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Excellent customer service skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values

• Ability to learn new processes quickly

• Basic level of proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience required

• 1+ years financial services or related experience required

• 1+ years customer service experience required

*Hybrid Schedule: In office 1 day per week

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Research Specialist – Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $ 18.00 to $ 21.15 per hour .

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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  Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.