[The Loper Success Hub Operations Specialist is the first point of contact for visitors to the Loper Success Hub, which is a new hub for academic support opening in Fall 2024 on the 2nd floor of the Calvin T. Ryan Library. The Loper Success Hub will unify services provided by Academic Advising and Career Development, Disability Services for Students,TRIO- Student Support Services, Kearney Bound Scholars, first-gen student success, the Writing Center, Tutoring, and Success Coaching. The Operations Specialist will play a vital role in connecting students to appropriate campus resources. This position assists with the successful operation of the Loper Success Hub by supporting data and budget management. This position works with leadership within the Loper Success Hub to identify data needs and to maximize the effectiveness of the Loper Success Hub through data management and analysis. This position requires strong interpersonal skills, knowledge of campus resources, and attention to detail. The ideal candidate will understand the mission of the Loper Success Hub and be dedicated to helping allUNKstudents achieve academic success through a validating approach, acknowledging the unique attributes and needs of each student.]{arial",sans-serif"=""}

• Serve as the initial contact point for visitors at the Loper Success Hub. Assist with creating an environment that creates a wholistic approach to student success. Greet visitors, answer incoming calls, and respond to emails and messages across various formats, ensuring excellent student support. Maintain a welcoming and organized environment.
• Direct students and other visitors to appropriate services and staff within the Loper Success Hub. Schedule appointments and guide walk-ins to available resources. Maintain confidentiality regarding student information.
• Assist in the collection, organization, analysis, and dissemination of information from systems such as Webfocus, SalesforceCRM, Qualtrics, and PeopleSoft. Track student engagement within the hub, manage usage data, and maintain relevant files and databases to assist the University with identifying and targeting at risk students and increase retention. Organize data to support the assessment process, targeted outreach, and service utilization analyses. Participate in leadership meetings, assist with annual budget preparations, and monitor monthly expenses.
• Assist with planning and supporting events both within the Loper Success Hub and other campus locations. Coordinate logistics for programs such as the First-Gen Trailblazer Academy, including room reservations, meal arrangements, and distribution of welcome packets. Promote Loper Success Hub services through coordinated classroom visits and campus events like New Student Enrollment and Welcome Week. Represent the Loper Success Hub at various campus events, ensuring appropriate presence at activities hosted by Admissions and other departments.
• Help hire, train, supervise, evaluate, and approve weekly timesheets for Loper Success Hub Leaders (i.e. student workers at the welcome desk).
• Undertake additional tasks as required to support the Loper Success Hub operations.

[Required Qualifications[: [Bachelors degree required. At least two years of experience in a customer facing office position or similar setting. Demonstrated experience providing customer service. Excellent oral and written communication skills. Experience with Microsoft Office products and other electronic data resources. Experience working with diverse populations. *[Preferred Qualifications[: [Experience working in higher education or student support setting *[HOW TO APPLY: [To ensure full consideration, please submit all application materials before review date June 25, 2024. Questions regarding the position can be submitted to Emily Beaman at beamanem@unk.edu. [Questions regarding the application process can be directed to 308-865-8615 AA/EO/ADA www.unk.edu. For more infor ation and to apply visit UNK Employment Opportunities. SALARY AND BENEFITS: With contingent offer of employment, the University of Nebraska will conduct an investigation of employment records, educational records, criminal records, and other records to verify the information provided in your application and/or any additional information you have provided is accurate. Salaries at the U ]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}