Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff. Actively and consistently supports all efforts to simplify and enhance the customer experience. Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers. Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate. Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed. Ensure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification. Support and drive the regional and company-wide training initiatives for maintenance technicians. Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow. Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards. Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures. Ensure system maps are updated timely and are current/accessible to field technical teams. Evaluate and consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment. As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources. Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies. Establish positive employee relations through effective communication and ongoing support. Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment. Adhere to industry specific local, state, and federal regulations, as applicable. Know, understand and follow company policy. Perform other duties as assigned. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of company products and services Advanced knowledge and understanding of the testing and reporting of technical proofs of performance Advanced knowledge of construction practices and specifications Advanced knowledge of Headend operation & standards Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures Advanced knowledge of network designs, network architectures, and network topologies Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitatio