Description:

• Establishes a business rapport with customers and prospects to build and maintain positive company-customer relationships. • Timely processing of all requests for price quotations, warranty inquiries, new/existing purchase orders, order changes, order acknowledgements, and cancellations for all customers. • Collaboration with planning, procurement, and engineering departments to fulfill lead time requests. • Assists customers and prospects with technical questions or problems by providing basic product information and referring inquiries to IEA’s Sales, Engineering, or Manufacturing department. • Investigates and resolves customer inquiries in a timely and professional manner. • Maintains all Customer Warranty & Service information and data files in company’s ERP system and/or database programs. • Prepares and presents Customer Service Performance KPI Metrics to the management team. • Attends daily production meeting and provides updates on customer orders and all new order requirements. • Proactively works with the shipping department to ensure pickups and deliveries are scheduled on time, customer sites are ready for deliveries, and all relevant documents are provided to the customer in advance. • Works with OEM customers on resolving any shipping discrepancy issues that would impact the on-time delivery performance metric. • Participates in and supports continual improvement initiatives. • Ensures that all drawings approvals are submitted and acknowledged by the customer. • Ensures that all work is performed in accordance with and adheres to the company's ISO and Quality standards.

Skills:

Customer service, Administration

Top Skills Details:

Customer service,Administration

Additional Skills & Qualifications:

• Key skills, abilities and knowledge: o Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization. o Must be able to work well under pressure, manage many projects simultaneously, and to prioritize competing demands without jeopardizing accuracy, detail, and quality. o Must be customer focused with a strong commitment to providing excellent customer service. o Must be able to apply sound judgment, analytical and decision-making skills to a variety of customer issues. o Ability to read, understand, and interpret material specifications and technical documents strongly preferred. o Strong working knowledge of Microsoft Office: Excel, Word, Outlook, Power Point o Experience using a ERP system and/or other Customer Database Management - Syteline would be a plus. • Experience: Minimum of two years’ experience in a customer service/ administrative position required. A background in a manufacturing environment is strongly preferred. • Education: High School diploma or equivalent is preferred. Experience may be considered in lieu of a diploma.

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.