Customer Service Partner (Streetsboro, OH) LOCATION: Streetsboro, OH, US, 44241 REQ ID: 48028 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Airgenerated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com. Summary of the Position To process all orders efficiently, and accurately including special instructions and in line with policies/ procedures and advise Customers of any changes or impact on the Customer's expectations of what they will receive and when (shortages, price / SKU discrepancies). To run and follow up on the Day-In-The-Life reports to ensure that the order-to-payment process is fulfilled. Promote and expand the sales of the company's products through up-selling and cross-selling. This role is based in Streetsboro, OH and falls under our Flexible Workforce employee category. A minimum of two days per week is required during our core working days, which are Tuesdays, Wednesdays, and Thursdays. While this position is deemed to be flexible, employees are required to work at their assigned office location as requested for in person meetings, trainings, and collaboration as an essential function of the job. Pay Transparency: California (CA) has a starting pay rate of $23.25 per hour. North Carolina (NC), South Carolina (SC), and Ohio (OH) have a starting pay rate of $20.39 per hour. Primary Responsibilities Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit. Handle all incoming communications dealing with Customers' needs and expectations in line with procedures, and according to departmental KPIs. Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. Attend meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy. Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues. Record, take ownership and resolve Customer complaints in line with company KPI's. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction. Continuously identify and resolve the root cause of errors to prevent reoccurrence Attend all relevant training courses in order to develop skills and increase knowledge of Sealed Air's products required to carry out role. Assist with other areas of the business as required, providing backup support for team members when necessary. Play an active role in company change process through positive communication to internal and external Customers. Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments. Keep the Supervisor up to date with account progress,