Medical Assistant

Job Details

Job Type

Full-time

Kent, OH

Description

CLINICAL SUPPORT STAFF

*SUMMARY: *Clinical Support Staff play a critical role in the delivery of quality medical care within the context of a federally qualified community health center. The Clinical Support Staff functions under the supervision and guidance of the Health Center Administrator. Participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff. Clinical Support Staff is responsible for functioning within the scope of practice for their licensure or certification. Clinical Support Staff must be able to manage a demanding workload with accuracy. Position requires excellent customer service skills with patients and their families, other staff, providers, vendors, and the public.

SUPERVISOR: Health Center Administrator

DUTIES AND RESPONSIBILITIES:

Conduct pre-visit planning at least one day in advance of each scheduled patient appointment.

Assist providers with patient office visits, including rooming patients, documenting patient's history, and recording vital signs.

Prepare, administer, and document medications and/or procedures as directed by the medical provider.

Provide counseling and health education to patients by providing necessary literature and instruction for continuity of care.

Follow all OSHA regulations for hazardous materials.

Prepare exam rooms, including cleaning after each patient, upkeep, and re-stocking of supplies.

Perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Work effectively within a team environment by:

exchanging honest and constructive feedback,

supporting team goals,

encouraging other team members, and

collaborating with patient care team members to consolidate work, solve problems, create efficiencies, and reduce costs.

Execute responsibilities within a team structure with minimal supervision.

Demonstrate flexibility/adaptability in meeting environmental constraints and demands.

Assume accountability for demonstrating behaviors consistent with API's written policies and procedures.

Ability to lift, carry and store clinical equipment and supplies within the center as directed.

Follow Health Department guidelines regarding communicable diseases.

Document all nursing care consistent with professional standards utilizing the agency approved electronic health record.

Communicate appropriate information, both verbal and written, diplomatically with patients and staff, including those which may be of a sensitive nature to ensure continuity of care.

Address all incoming phone calls, patient requests, and voicemail throughout the day.

Respond to all telephone encounters, fax inbox, and scan inbox throughout the day.

Protect confidential information of patients from unauthorized use or disclosure.

Coordinate inventory, order processing and distribution of products and services.

Ensure appropriate distribution of tasks within your team.

Participate in daily huddles.

Attend regular department meetings and effectively train/educate the team.

Ensure daily duties, logs and checklists are being completed accurately.

Adhere to departmental policies and procedures.

Per Ohio Revised Code 2151.421, any clinical support staff who know, or has reasonable cause to suspect based on facts that a child under eighteen years of age, or a person under twenty-one years of age with a developmental dis