Service Supervisor, Leasing Req # 2024-3251 Job Locations US-WA-Kent Category Leasing & Rental Type Regular Full Time About Us Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview TEC Equipment has an opportunity for a Leasing Service Supervisor to join our shop. This position is responsible for assisting the Leasing Service Manager in overseeing TEC's Leasing Service Operations. In this role you're responsible for customer communication, scheduling jobs in for service, ensuring work is performed in a timely, cost effective, and efficient manner, management of work orders, monitoring parts inventory, and the supervision of technician staff. You must possess strong customer service and communication skills, above average organization and time management skills, strong attention to detail, and have the ability to multitask. As our Leasing Service Supervisor you will build loyal clientele and employees by maintaining the highest standards, in alignment with TEC's Vision, Mission, and Values. Responsibilities Coordinate prompt, high quality repairs for our portfolio of rental, lease and contract maintenance vehicles. Seeks a good balance of surpassing customer expectations and controlling cost Train and develop engaged truck technicians with a priority placed on clarity of expectations. Take full responsibility to ensure each technician has a clear understanding of how success will be measured at all times, maintaining systems of accountability to measure team members' performance against set targets on a daily, weekly and monthly basis. Place a visible emphasis on professional development for all employees in the department by determining what motivates each employee, as well as the strengths and weaknesses of each employee Manage and take accountability for all day to day operations of shop floor. Assign Work Orders to the appropriate Technician balancing the skill of the technician, the time of repair, commitments to customers, and efficiency of the shop. Maintain facilities and equipment in an attractive, appropriate and safe manner and follow all employment, safety, and environmental regulations as required by the local, state and federal governing bodies. Ensure the service shop(s) are equipped with the proper tooling, diagnostic software, and safety equipment. Make sure the department participates in the appropriate training that support the proper use of all tools, diagnostic software, and safety processes. Serve as a leader and role-model conducting oneself with highest of ethical, professional, and safety standards. Conduct safety checks to ensure worksites meet company safety guidelines and place a high priority on maintaining a safe work environment at all times. Be a steward of TEC's company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.