CrowdStrike, Inc. Full time R19033 About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate.

What You'll Do:

• Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.

• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.

• Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.

• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.

• Managing partner onboarding and compliance support. Assisting with complex contractual cases.

• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support.

• Advising on process enhancements and liaising with IT, capability and GTM teams.

• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future.

• Participating in the Annual Planning Process.

• Investigating and Resolving Commissions issues escalated by the Comp Team.

• Instituting best practices and scalable processes, including data flow.

• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.

• Implementing new processes and process enhancements within the Americas.

• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials.

• Training shared services team, and acting as a point for escalation.

What You'll Need:

• Bachelor's degree

• Minimum 2 years of (Partner / Channel) Operations experience

• Strong analytical background and ability to flush out anomalies

• Be a self-starter, detail and process oriented, and operationally-minded

• Excellent presentation, communication, and influencing skills, with strong business partnership experience

• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau

• Ability to work in a fast-paced environment and manage through ambiguity and change

• Curious minded and willingness to constantly improve experience for our partners and internal teams

• Ability to optimize and prioritize tasks

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We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

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