Description

A.T. Still University (ATSU) is seeking applications for an exempt Assistant Director of Student Financial Aid - Enrollment Services. This position will be responsible for Direct Loan reconciliation, aid transfer, returns to lenders, regulatory changes, and verification. The incumbent will work directly with the Director of Student Financial Aid as well as participate as an auditor of the Enrollment Services - Satisfactory Academic Progress (SAP) committee.

Major Job Duties

• Responsible for Direct Loan reconciliation, aid transfer, and returns to lender.
• Manages day-to-day operations carried out by coordinators surrounding the financial aid awarding process which requires an individual who is highly detail oriented.
• Work with the Director Student Financial Aid to interpret federal financial aid policies, regulatory changes, and processes.
• Manage process for students selected for verification.
• Management of Federal Work-study program and coordination with Human Resources/Payroll.
• Participate as an auditor of the Enrollment Services - Satisfactory Academic Progress (SAP) committee, and assist the Director Student Financial Aid with management of the SAP process.
• Manage and oversee the daily transmissions of files to and from the Federal Department of Education (receipt of ISIRs, origination of loans and disbursement of Title IV funds).
• Provides support for University data requests and data analysis.
• Assist with hiring, training, and evaluating employees.
• Limited travel to professional conferences and ATSU campuses.
• Works with the Director of Student Financial Aid-Enrollment Services to interpret federal financial aid policies, regulatory changes, and processes per the U.S. Department of Educations Title IV of the Higher Education Act (HEA).
• Responsible for Direct Loan reconciliation of over $170M annually, aid transfers, and Title IV Returns to Lenders (RT24) in partnership with the U.S. Department of Education and ATSUs Finance Office.
• Manages and oversees the daily transmissions of files to and from the U.S. Department of Education through the Common Origination and Disbursement (COD) system and ATSUs Student Information System (SIS) Financial Aid Automation systems (receipt of ISIRs, origination of loans, and disbursement of Title IV funds).
• Troubleshoots processing errors within the SIS, COD, private lending portals, and the U.S. Department of Education Central Process System, FAAccess.
• Manages and oversees the regular awarding, approval, and disbursement of Title IV and non-Title IV funding (i.e., other loans and scholarships, which includes $1M internal scholarships and more than $9M external scholarships). Requires knowledge of VA benefit types, Department of Defense (DOD) regulations, Health Resources and Services Administration (HRSA), etc.
• Manages the U.S. Department of Educations return to Title IV (R2T4) review process and calculates and schedules any funds that must be returned. This also includes returning other funding sources to comply with Title IV regulations.
• Management of ATSUs short-term advance, and future funding confirmation process.
• Participates as a voting member of the Title IV Professional Judgment Committee and manages the process of document collection, student advisement, and coordinator training.
• Manages the Federal Work-Study program and reconciliation process along with the Financial Aid Specialist-Enrollment Services, Human Resources, and the Finance Office (biweekly, monthly, and annually with the Director Student Financial Aid-Enrollment Services).
• Collaborates with the Director Student Financial Aid-Enrollment Services on the annual Cost of Attendance and general processing preparations, which includes leading the SIS upgrades and configuration for over 30 programs, maintenance of student resources like the Financial Aid Good to Go Checklist, development of packagin resources, and scheduling of over 3000 financial aid offers for both the incoming and returning student populations (student population includes over 3900 students).
• Leads the Enrollment Services internal Financial Aid Advising team, offering monthly or as-needed meetings or training opportunities in order to promote discussion and growth of the success of ATSUs student financial aid advising team.
• Participates as an auditor of the Satisfactory Academic Progress (SAP) committee and assists the Director of Student Financial Aid-Enrollment Services with the management of the SAP process.
• Assists the Director of Student Financial Aid-Enrollment Services with the hiring, training, and evaluation of the 2 Coordinator-Enrollment Services positions and the Financial Aid Specialist-Enrollment Services.
• Provides assistance to the Enrollment Services leadership team for any other Enrollment Services training needs.
• As a member of the Enrollment Services leadership team, works to build relationships and partnerships with Information Technology Services (ITS), including Chief Information Security Office (CISO), ATSU program personnel, ATSU staff, outside agencies, and vendors.
• In partnership with Student Affairs and the Enrollment Services leadership team, responsible for maintaining compliance regarding regulated content on the ATSU website (such as the Consumer Disclosures section), the Enrollment Services public web pages, the internal Enrollment Services Faculty/Staff Support Site, the ATSU University Catalog, the Enrollment Services section of the ATSU Student Handbook, the Enrollment Services Policies and Procedures Manual, the Enrollment Services Communication Plan, etc.
• As a system partner and administrator, coordinates and test all upgrades to the SIS financial aid module in collaboration with the Enrollment Services leadership team, including delegation of testing to appropriate end users within Enrollment Services as needed.
• Manages the financial aid document and data retention practices per the ATSU retention policy and internal Enrollment Services best practices for all types of aid.
• Management of ticket system responses for relevant areas.
• Provides documentation and responds to requests for more information for the required, annual Title IV financial aid audit along with the Enrollment Services leadership team and the Finance Office.
• Provides support for University data requests and data analysis (i.e., annual FISAP report, ATSU Quick Facts web page, internal and external survey, annual Enrollment Services data, or research support).
• Ongoing training and development in the areas of: federal financial aid programs, academic records, FERPA, prepares and manages staff evaluations for direct report staff members, internal office professional development, and the annual ATSU Required Employee Education (REE).
• Travels to professional conferences and ATSU campuses, presenting when appropriate.

Skills

Background in higher education with experience preferred in financial aid, familiarity with federal and various state regulations.

Excellent interpersonal and communication skills.

Representing the University professionally to internal and external constituents.

You have excellent communication and people skills. Whether it be students, faculty, and staff, you treat them with respect and patience.

Must be able to identify initiatives that will enhance services and promote high quality services thinking strategically to connect the dots between opportunities and available resources/capabilities.

Strong technology skills. Skilled in making oral and written presentation through various medias to provide information, instructions, and explain subjects of interest.