Centralized Scheduler ll Revenue Int Charge Audit

Location: Kissimmee, FL

AdventHealth Kissimmee is an 83-bed community-focused hospital

Conveniently located near Walt Disney World

The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties

AdventHealth Kissimmee has recently expanded to include a new medical office building, patient tower, and new main entrance

Top Reasons to work at AdventHealth

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Pet Insurance

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

•Call Performance: Maintains established performance levels. Is available to take scheduling calls from physician

offices while also actively scheduling patients through faxed / scanned requisitions received in the department.

•Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to

minimize patient and physician inconvenience through accurate and comprehensive collection of information required for

scheduling, pre-registration, pre-certification (where possible) of procedures.

•Accuracy: Enters accurate information in Scheduling systems with minimal errors. Validates updates and/or corrects

errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a

way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found

in system to promote education, coaching and training opportunities of others where appropriate.

• Efficiency: Obtains any necessary required financial, historical, clinical, or patient information through contact with

Physician offices or other information providers. Uses time wisely and avoids unnecessary or repetitive tasks that may

impact department goals.

•Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing

Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required

data. Handles phone calls and responds to e-mails promptly and efficiently. Attempts to resolve all customer issues prior

to scheduled procedure and without involving other departments or supervisors.

•Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes

Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on

time.

•Teamwork: Is respectful of co-workers and helps as needed to help others complete assigned tasks. Participates in

activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in

team/department initiatives. Readily voices concerns and problems to managers/supervisors.

•Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits

and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture

audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing.

Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to

documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand

how clinical changes impact changes in net revenue.

Qualifications

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

•Ability to work and meet deadlines in a fast-paced, dynamic, project-oriented environment

•Comprehensive end user computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows

operating system and Internet

•Ability to read medical charts or dictation, understand services performed and correlate those services to charges on the

bill

•Self-motivation, detail-oriented focus, and outstanding customer service skills

•Effective written and oral communication skills

•Detailed focus on accuracy and completeness of examination documentation requirements

•Knowledge of medical and imaging terminology, modality usage

KNOWLEDGE AND EXPERIENCE PREFERRED:

•Understanding of health insurance authorization processes

•Knowledge of billing and CPT/ICD10 Coding

EDUCATION AND EXPERIENCE REQUIRED:

High School Grad or

EDUCATION AND EXPERIENCE PREFERRED:

•College education or coursework in medical terminology and/or coding

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

•

LICENSURE, CERTIFICATION OR REGISTRATION:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Kissimmee

Schedule: Full-time

Shift: 1 - Day

Req ID: 24019979

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.