Job Number 24070038

Job Category Engineering & Facilities

Location Delta Hotels Orlando Celebration, 2900 Parkway Blvd., Kissimmee, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, StepStone Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

We are looking for a dynamic, experienced individual, able to drive GSS scores while focusing on excellent service and employee satisfaction.

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Administration

• Supervise maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A\C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc.

• Supervise assigned associates including hiring, termination, discipline, development, and evaluations.

• Ensure all projects are completed on time and according to specifications.

• Work closely with other departments to ensure coordination of activities.

• Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date.

• Meet with architects to discuss blueprints, contact contractors to submit bids for new construction and meet with construction supervisors to discuss different phases of work.

• Develop and maintain an ongoing preventive maintenance program.

• Maintain standards of quality guest service.

• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

• Participate in the preparation of the annual hotel budget.

• Increase level of guest satisfaction by delivery of an exceptional product through employee development.

• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

• Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.

• Ability to accurately use various office and accounting software.

Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to assist with the design and preparation of statistical reports and presentations as needed.

• Ability to accurately report information.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and Core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

JOB REQUIREMENTS

These are required of every associate.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.

• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

• HVAC EPA certification

• Must have exceptional mathematical and computer skills.

• High school education and/or technical school and relevant training and experience required. Additional education preferred.

• Ability to timely obtain any required licenses or certificates.

• CPR training required; first aid training preferred.

• Additional language ability preferred.

• Occasional travel required.

Description of Pay and Benefits

Medical, vision, dental 401k, Hotel Discount Program, competitive salary1

This company is an equal opportunity employer.

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