As our Financial Counselor, you will work counseling those who are responsible for payments to the hospital. You will compassionately educate patients about their responsibilities and potential payment options during the financial counseling session.

• To thrive in this position, you will act with a strong sense of patient care and attention to detail. You will explain financial responsibilities for services received, payment options, and collection steps to patients or the person/people responsible for payment.

• You should feel comfortable communicating insurance benefits and recommending alternative payment sources when needed. You should also feel comfortable contacting insurance carriers or other sources and always act as an advocate for the patient. 

• We train! Although healthcare experience is not necessary to thrive in this position, it is helpful to have some financial background and knowledge of State and/or Federal assistance.

• Strong customer service skills are a must! 

• Since this work is done in a hospital setting, you should be able to interact and communicate with empathy and professionalism with those who may be ill. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire. 

Monday - Friday 8:30am - 5pm

*Responsibilities: *

• Communicating over the phone and in person with patients and/or those responsible for treatment payments. You will interact with Case Management, Clinical Staff, Medicaid Vendors, and Family Independence Agencies to assist patients and families in completing financial assistance applications and determine eligibility/coverage 

• Multi-tasking and entering information into computers accurately and as quickly as clients can speak

• Contacting managers, physicians, and departments of possible delays of service for any elective, urgent admissions, procedures, and scheduled testing which have not been approved prior to the date of service

• Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations  

• A team you can rely on. We care about your progress toward career goals at R1 RCM Inc. 

Requirements:

• Two (2) years medical registration or hospital

• High School Diploma or GED

• Excellent customer service experience

*Preferred: *

• Live within 20 miles of hospital

• One (1) year financial counselor experience

• Insurance eligibility/billing experience

• Critical thinking mind set

• Ability to work independently

• Excellent interpersonal communication skills

At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.

For this US-based position, the base pay range is $17.98 - $25.80 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.