Systems Administrator I (Tier I SME)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Job Description

CACI has an immediate opportunity for a Systems Administrator to join its team.

What You’ll Get to Do:

• Assist help desk operations at the shift or small help desk level. Assist non-exempt support staff.

• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.

• Trains, coaches, and mentor’s employees on how to deliver the best customer service and achieve the team Service Level Agreements.

• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.

• Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.

• Analyzes help desk activities and develop tools and process improvements to optimize service

• Assist staff in recognizing, identifying, isolating, and resolving problems with information systems products and services

• Simulates or recreates user problems to resolve operating difficulties

• Recommends systems modifications to reduce user problems.Group: Help Desk Team: Tier 1

More About the Role:

• Day Shift M-F

• Customer service

• ServiceNow Ticketing System

You’ll Bring These Qualifications:

• HS/GED and 10 years experience

• Bachelors and 5 years experience

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$48,300-$96,600

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.