Customer Service Representative

Job Information:

Location: Lakewood, NJ

Hours: Monday-Friday 9:00am-5:00pm

Direct-Hire Opportunity!

Customer Service Representative Job Duties:

• Provide introductory information to prospective and new customers

• Ensure consumers are satisfied with products or services by handling complaints and inquiries

• Follow up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Let patrons know about additional products or services that might benefit them

• Determine the quickest, most effective ways to answer a client’s or customer’s questions

• Escalate queries and concerns, when necessary

• Troubleshoot common issues with products or services

• Work with a team of CSRs and other departments to find appropriate solutions to problems

  Customer Service Representative Job Requirements:

• At least three years working in a customer service position over the phone

• High School Diploma

• Strong and clear communication skills

• Proficient with Microsoft Office

  #M1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.