Project / Program Manager II The Project / Program Manager II is responsible for designing and executing operational readiness efforts to ensure the Sales & Service organization is well-prepared for changes in our business driven by the day-to-day evolution of our processes, policies, pricing/offers, products, and tools. The Project / Program Manager II applies their understanding of Sales & Service business operations to evaluate rep/agent level impacts of such changes in the business and designs readiness plans that will minimize those impacts and successfully prepare the rep/agent for smooth transitions and high adoption rates. This individual partners with cross-functional teams to ensure successful development and delivery of readiness tactics such as training, communications, leader discussions, hype/engagement activities, launch day support, feedback mechanisms, etc. within the initiative timeline. The Project / Program Manager II also monitors success of the transition and plans for reinforcement activities as necessary. What You'll Do Provide Project Management support for operational readiness projects, focusing on preparing teams and systems within a functional or operational area for upcoming changes Work closely with project leadership to fully understand business objectives of Sales & Service impacting initiatives such as process, policy, pricing, product, and tool changes Conduct assessment of impacts of such initiatives on our Sales & Service front-line and leaders Design and execute initiative-specific change readiness plans for Sales & Service front-line and leaders to support minimizing impact/disruption and maximizing business outcomes; tactics include but are not limited to training, communications, leader discussions, and hype/engagement activities Partner with cross-functional teams to ensure training, communications, and other content required to support change readiness is developed accurately, adeptly, and on-time Identify potential risks and develop mitigation strategies to ensure the successful implementation of change initiatives Support launch day and post-launch activities and develop corrective and/or reinforcement activities for our Sales & Service teams as necessary Collect and apply feedback and lessons learned from change readiness efforts to continuously improve change management practices Update Sales & Service leadership on project progress, milestones, and any potential issues to ensure alignment and informed decision-making Maintain up-to-date understanding of Sales & Service business operations to ensure development of effective change readiness plans Performs other duties as requested What's In It For You At Cox, we reward your hard work with meaningful benefits. First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. Who You Are Minimum *CCI employees will receive priority screening Bachelor's degree i