ServiceNow Engineer (CMDB) Location: CLEVELAND, OH, United States Job Family : Information Technology Job Type : Regular Posted : Dec 16, 2024 Job ID: 53345 Back to Search Results Job Description Apply Now > Save Job Job Saved Join Parker Hannifin's Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio! We are actively looking for team members to join our Digital & IT team! A career at Parker offers a meaningful sense of accomplishment and boundless potential for professional and personal growth. You will work alongside the brightest minds in the world to develop innovative technology and products and contribute to our company's goal of solving the world's greatest engineering challenges. Through Parker's social responsibility programs, you will have opportunities to give back to the community and make a difference in the lives of others. We offer a competitive total rewards package, hybrid work 4:1 schedule, and a vibrant work campus with many amenities. Position Summary: The Digital IT Technical Specialist (Level 1) is responsible for the implementation and support of highly secure and resilient information technology solutions and is considered a subject matter expert. Accountable for delivery of technical systems/solutions, plus the architecture and documentation within their area of technical expertise, supporting enterprise and global environments while focused on continuous improvement in support of the IT strategic vision and roadmap. We are seeking a skilled and experienced ServiceNow ServiceNow Engineer (CMDB) engineer to join our team. The ServiceNow Engineer (CMDB) is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization. This position Does Not Have Direct Reports Key Responsibilities, but not limited to: CMDB Strategy and Governance: Develop and implement a comprehensive CMDB strategy aligned with organizational goals and ITIL best practices. Establish governance policies and procedures to ensure data accuracy, integrity, and security within the CMDB. Configuration Item (CI) Identification and Control: Define and maintain the CI identification and naming conventions. Establish processes for capturing, documenting, and controlling CIs throughout their lifecycle. Data Population and Maintenance: Lead efforts to populate the CMDB with accurate and complete data from various sources, including discovery tools, manual inputs, and integration with other IT systems. Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency. Relationship Mapping: Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment. Ensure that relationship mappings are maintained and updated to reflect changes in the infrastructure and service landscape. Integration and Interoperability: Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management. Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management. Continuous Improvement: Monitor CMDB performance and usage metrics to identify areas for improvement. Drive initiatives to enhance CMDB capabilities, usability, and data quality