Summary

Job Description

Job Title: Certified Medical Assistant

Location: Ephrata PA

Full time, 1.0 FTE - Day Shift

Experience with vaccines required.

POSITION SUMMARY: To provide clinical support services to patients at a provider’s office under the supervision and direction of a provider and/or licensed nurse. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and geriatric (over 64 years).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patient for visit by using appropriate rooming standards tool.

• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.

• Prepares and administers medications as prescribed by the provider and in accordance with federal and state regulations.

• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.

• Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.

• Removes sutures and changes dressings on wounds as necessary.

• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient. Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.

• Authorizes prescription refills as directed by the provider.

• Assists in test tracking and monitoring overdue results.

• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.

• Assists with proactive outreach for patients requiring preventive and chronic disease services.

• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.

• Assists in the coordination of referrals, education and community resources.

• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.

• Participates in daily huddles with the provider.

• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.

• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.

• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.

• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.

• Special projects as assigned.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.

• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT, RMA or NAHP). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.

• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA) Heart Saver MA CPR/BLS certification required within 30 days of hire.

• For Regional Positions only – Valid driver’s license is required.

• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

• Three (3) years of clerical, customer service, or administrative support experience in a highly customer-oriented organization.

• Three (3) year experience with basic keyboarding, personal computer use, and other office setting equipment.

• One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:

• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

• The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, General clinical/clerical supplies.

Software: Microsoft Office Products, EPIC,

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

• Sit: Occasionally

• Stand: Continuously

• Walk: Frequently

• Bend: Occasionally

• Push: Rarely

• Pull: Rarely

• Kneel/Squat: Occasionally

• Reach: Occasionally

• Twist: Rarely

• Balance: Rarely

• Climb: Occasionally

Lifting: Degree of physical exertion is:

Moderate , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:

• Bio hazardous Waste

• Blood borne Pathogens

• High Pressure Steam/Gas

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.