Adobe Commerce Support Engineer

Anywhere

Type: Contract

Category: Support

Industry: Life Sciences

Workplace Type: Remote

Reference ID: JN -122024-91883

Date Posted: 12/04/2024

Shortcut: http://careers.eliassen.com/w86h5y

• Description

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Description:

We are looking for a highly skilled Adobe Commerce Support Engineer to join our team and provide technical support and maintenance for our Adobe Commerce platform. This role requires in-depth knowledge of Adobe Commerce (Magento) and involves troubleshooting, diagnosing, and resolving technical issues to ensure optimal platform performance. The ideal candidate will have a strong support background and the ability to assess and prioritize tasks efficiently. They should be proactive, detail-oriented, and capable of working in a fast-paced environment while delivering high-quality support.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50 - $70 / hr. w2

Responsibilities:

• Technical Support and Troubleshooting : Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime.

• Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks.

• Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices. Is familiar with Adobe’s Site-Wide Analysis Tool (SWAT).

• Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience.

• Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team’s knowledge base and support efficiency.

Experience Requirements:

Technical Skills

• Language: PHP

• Adobe Commerce (Magento) Expertise: In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization.

• Problem-Solving and Analysis: Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues.

• Prioritization and Task Management : Demonstrated ability to assess, prioritize, and manage tasks based on urgency and impact.

• Security and Compliance: Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates for a secure environment.

• Collaborative Communication: Effective communication skills for liaising with development teams and documenting complex technical issues.

Qualifications

• Experience: Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization.

• Additional Skills: Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution.

Education Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!