Case Manager

New Hope Community Center - Lansing, MI

Education Level:  Associate in Human Services required

Salary: $19.00 - $21.00 per hour

Position Type: Full Time

* *

* *

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, and so are our benefits: Holy Cross offers free health insurance for our employees *AND *their family members.

Position Overview:

The Case Manager position will provide case management and support through comprehensive assessment, evaluation, planning, and implementation of client's needs. This position provides supervision of sibling and parent visitation, as well as parent education supportive services. Lived experiences are a critical component of the recovery process and HCS seeks to recruit individuals who have primary (self) or secondary (family member) lived experiences.

Responsibilities:

Practices the Agency's treatment model, ethics, standards of conduct and procedures. • Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops and cross training by observing groups and staff. • Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations. • Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and sound judgement to minimize challenging or aggressive behaviors. • Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy. • Responsible for teaching, modeling, practicing, supporting and articulating the Agency's treatment philosophy to clients, volunteers, donors and other staff. • Responsible for completing and documenting accurate participants intakes. • Responsible for communicating agency procedures and expectations, including housing expectations to clients. • Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners. • Responsible for providing and documenting referrals to other community services, appropriate for client support and care. • Responsible for providing education, training, and coaching to participants regarding establishing and maintaining permanent housing • Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS). • Responsible for developing and monitoring, with assigned Participants, an individualized case management plan including identifying any barriers to establishment of permanent housing and methods/activities to address each barrier. • Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment. • Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health. • Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report. • Performs other duties related to the essential duties of the position and within