General information

Ref # 17964

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

We are seeking a people leader responsible for critical digital channels and banking products, operations, and reporting. As the MIM Director, you will be a champion for improvements to customer-facing systems and applications with a focus on performance and stability.

Through people, process, and technology, you will deliver high availability of critical systems for our customers, and engage with other Ally teams to onboard new products and services, as well as design solutions to improve operational performance and solve complex problems.

The Work Itself

• Lead Ally’s Global Command Center and Major Incident Management processes, which provides 7 x 24 operations support leveraging vendor managed services and employees
• Ownership and management of relationship with operations managed service provider, including performance management, issue resolution and monthly operational reporting process
• Leverage data/analytics to highlight value to the organization, drive decisions, and provide insights to gain consensus and support from tech partners
• Lead incident triaging calls with technology teams and vendors while keeping impacted senior business leaders informed of status updates
• Leverage and continue to grow extensive monitoring capabilities to prevent, quickly detect, and remediate incidents to limit impacts to our customers
• Lead disaster recovery plans and event execution
• Advance and mature operational processes to provide structured, repeatable response that continue to focus on improved time to detect and resolve.

The Skills You Bring

• 7+ years of professional experience; Bachelor's degree in computer science, engineering, or similar fields
• Proven track record of providing thought leadership in the technology area and applying technology to solve business problems
• Ability to work with all levels of an organization across technology and business; expertise in translating detailed technical problems/solutions into easily understood business terms
• Excellent problem-solving skills; ability to ask the right questions and effectively diagnose the root cause of technical issues
• Experience with leading banking vendors and solutions, including supporting core banking technology
• Demonstrated financial discipline and thoughtful business case creation
• Experience with AWS tools, microservices, production support, service management, and ITIL experience
• Experience working with and leading onshore and offshore teams; ability to develop talent and deepen bench strength
• Demonstrated effective and professional communication skills; collaborative and team-focused with an eagerness to learn
• Ability to occasionally work off-hours / weekends #li-hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 135000

Experienced: 185000

Expert: 235000

Incentive Compensation: This position is eligible to participate in our annual incentive plan