Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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Answer telephones, direct calls, and take messages.

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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

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Compile, copy, sort, and file records of office activities, business transactions, and other activities.

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Review files, records, and other documents to obtain information to respond to requests.

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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

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Compute, record, and proofread data and other information, such as records or reports.

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Complete work schedules, manage calendars, and arrange appointments.

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Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

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Inventory and order materials, supplies, and services.

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Deliver messages and run errands.

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Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

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Complete and mail bills, contracts, policies, invoices, or checks.

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Process and prepare documents, such as business or government forms and expense reports.