POSITION: Assistant General Manager

DEPARTMENT: Executive

REPORTS TO: General Manager

FLSA STATUS: Salaried, Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Under General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the departments assigned. Helps to facilitate optimum efficiency, maximize profits, and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

Essential Duties & Responsibilities

• Guides and directs the following departments: Event Services, Event Management, Guest Services, IT, Facility Maintenance, Operations, and Security.

• Leads each department to strengthen and improve internal policies and procedures. Identifies efficiencies and cost savings measures.

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.

• Evaluate and monitors overall performance of each department by gathering, analyzing, and interpreting data to achieve annual goals and objectives.

• Provides guidance and assistance to the Directors and Managers in the departments assigned.

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.

• Meet with department heads to define clear goals and milestones, review activity, operating, and sales reports. If necessary, determine changes to the programs and/or operations and oversee implementation with the department heads.

• Negotiate contracts and agreements with suppliers, for necessary activities and services at the facility.

• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.

• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.

• Implement procedures within the departments assigned to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.

• Leads each department assigned to achieve annual goals and budget.

• Conduct post-event operational and financial review.

• Coordinate, implement and administer personnel development/training and safety/emergency procedures.

• Review and approve all purchasing, travel and operational expense activity for departments assigned.

• Interact with the client and other stakeholders on regular basis to enhance operations.

• Work extended and/or irregular hours including nights, weekends, and holidays.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.

• Operate a personal computer using, Windows, Word, Excel, and other standard office equipment.

• Communicate effectively with employees, clients, guest, and industry professionals.

• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Ability to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Education & Experience

• Bachelor’s degree from an accredited four-year college or university

• Minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.