Description

Associate Project Manager

Energy, Environment, and Infrastructure / Utility Programs and Services

Location: Nationwide Remote – Preference given to candidates in the Pacific Time Zone

Ready to make a difference?

ICF currently seeks a full-time Associate Project Manager to work within our Utility Programs and Services division. This position provides project management support across residential and commercial energy programs with a specific focus on delivering an exceptional customer experience to program participants. This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, and client representatives to ensure program goals and client expectations are met or exceeded.

This position is remote with the candidate living in the Pacific time zone. The position location is remote allowing work from home assuming the candidate has a stable high-speed internet service and a suitable work environment. The associate project manager may be expected to travel at minimum, 4 times a year to our local office. Travel expenses to the local office will be reimbursed.

Why you will love working here:

• Our purpose is to build a more prosperous and resilient world for all

• Quality of life: Flexible workplace arrangements, work-life balance

• Investment of the community: Donation matching, volunteer opportunities

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

• Professional growth: Bring your passion, develop your personal goals and align them with our company purpose and values

• Employee community networks: Join internal forums where you can connect with colleagues who share or support common characteristics, interests, and goals

What you will be doing:

• Monitor project application pipeline and coordinate activities and processes to maximize the customer experience, application processing performance metrics, timely rebate payments, and overall program goals.

• Lead regular meetings and monthly business reviews with client team members.

• Monitor and maintain the project financial forecast on a monthly basis to ensure the project is within budget and promptly report unfavorable variances to senior managers.

• Coordinate monthly billing activities with the Financial Analyst to ensure accurate invoicing.

• Evaluation and monitoring of process quality to ensure client and customer expectations are consistently met.

• Lead quality monitoring calibration activities and provide actionable feedback as appropriate.

• Identify process improvements with a focus on continuous quality enhancements.

• Weekly collaboration with the customer care organization on continuous improvements that support quality and the overall customer experience.

• Active participation as part of a broader energy efficiency implementation team, to collaborate on program changes and new client requirements that have an impact on the customer experience.

• Act as a people manager for a couple of Energy Advisor positions who will support the work on the various programs.

• Development and presentation of weekly and periodic customer experience updates to internal team members as well as to client team members.

• Support the ongoing maintenance of program policy and procedure documentation by identifying changes and sharing updates with the dedicated energy trainers.

• Manage customer or client escalations which may involve root cause analysis and other written responses that will be presented to the client and senior leadership for review.

• Support training for the customer care energy advisors by liaising between the energy technical experts, dedicated energy trainers, staff supervisors, and the quality supervisor.

What you need to have (minimum qualifications):

• Bachelor’s degree in Business, Environmental Science, Sustainability or related disciplines (applicants can substitute one year of related experience for one year of education)

• 3+ years professional experience in program/project management, operational support, client/customer engagement and/or related experience

What we would like you to have (preferred qualifications):

• Experience managing client relationships and teams.

• Knowledge of energy efficiency industry, energy solutions and technologies.

• Prior project management experience within a team environment.

• Experience with data manipulation and analysis.

• Experience monitoring and managing quality of services.

Professional skills you will use:

• Excellent verbal and writing skills.

• Ability to communicate effectively with client representatives, management, and other project team members a must.

• Team player with the ability to work in a fast-paced environment and respond effectively to changing priorities.

• Ability to work within a matrixed team environment and manage through influence.

• Problem solving skills with the ability to analyze situations, identify existing, or potential problems and recommend solutions.

• Ability to be self-directed and to take initiative to drive activities that advances program continuous improvement.

• Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, others a plus).

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$69,862.00 - $118,765.00

Nationwide Remote Office (US99)