We have an outstanding Contract position for anITHelp Desk Technicianto join a leading Company located inLaurel, MD.

100% Onsite in Laurel, MD Office

U.S. Citizenship Required

Candidate must have the ability to obtain and maintain a Secret Security Clearance.

Please click on this link if you have any questions on how to obtain a clearance:

https://www.tadpgs.com/obtain_security_clearance

Job Responsibilities:

• Your primary responsibility will be to provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk;

• You will create, maintain, and modify user accounts for network and business applications;

• You will research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.

• You will solve problems using documented processes where available and best practices where not;

• You will assist teams with incident response support and be involved in the development and presentation of training sessions;

• You will provide appropriate documentation on services provided and status updates as needed

Basic Hiring Criteria:

• Possess a Bachelor's degree or at least 4+ years of recent Enterprise Tier 2 IT related work experience

• Must have at least 4 years Enterprise Tier 2 IT Technical support experience

• Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.

• Eligibility requirements include U.S. citizenship.

• Must have a valid driver's license, subject to motor vehicle record evaluation

Desired Qualifications:

• Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources;

• Have hardware, software and networking troubleshooting experience -- hardware experience must include desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange

• Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff;

• Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours;

• Possess a Bachelor's degree in an IT-related field.

• Have 4+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.

• Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.

• Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems.

• Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/