Patient Access Assistant-Medical Group-Days

Location: WellSpan Health, Lebanon, PA

Schedule: Full Time

Schedule

Full-time: 40hrs/week

Hours: Day shift with some rotating evening and Saturday hours possible

Opportunities available at the following practices: Cardiac/Vascular Surgery, Cardiology, Family Medicine North 4th Street

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to, pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.

• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.

• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.

• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration information, verify insurance coverage and eligibility.

• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.

• Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.

• Reconciles daily cash and verifies account balances.

• Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.

• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.

• Maintains the insurance master file and updates as necessary.

• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.

• Participates in department and office projects as assigned; makes proactive recommendations in updating department resources and reference materials.

• Serves as the department and office Point Person when assigned and consistently displays good judgment, decision making and independence in the role, functioning with limited guidance and supervision.

• Trains new staff and provides on-going support and instruction when staff become independent in role.

• Actively supports process flow improvement and provides constructive feedback to Supervisor.

• Resolves patient complaints in the absence of a supervisor.

• Serves as a resource and example to Level I staff by assisting with questions regarding registration, workflow, operations of the department and office, and other miscellaneous inquiries.

• Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.

• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.

• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.

• Prepares and maintains records of patient charges.

• Maintains department records, reports, files and census statistics as required.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

• Participates in educational programs and inservice meetings.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.

• Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year 6 - 12 months (One year experience in current Access Operations Department) Required

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.