Key Duties:

The Manager/Director, Customer Experience training directs the design, planning, and implementation of Customer Experience Training programs aligned with the objectives and future training development needs as well as effectiveness of established programs. Being a Training Director develops a program delivery schedule that provides training as needed and in locations that work for the participants. Provides engaging communications about program information to encourage participation and highlight the value and benefits of training. Additionally, Training Director approves new training techniques and suggest enhancements to existing . Oversees and establishes relationships with vendors to provide additional outside training progams. Manages and develops trainers and quality audit associates. Creates functional strategies and specific training objectives fot the Customer Experience teams. The Training Director will be responsible for developing New Hire Training, Refresher Training, Cross-training, and Coaching.

Education Requirements:

• Bachelor's Degree in Education, Organizational Development, Education, Industrial Management/Psychology, or related field.

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``` - Master Degree in Education preferred.

Required knowledge/skills:

• Must be able to effectively manage time, be self-motivated and a self-starter with minimal supervision with a strong attention to detail.

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``` - Must have strong planning, organizational, and problem-solving skills.

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``` - Must be able to build effective relationships quickly across departments and create an environment of accountability and excellence in training and development.

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``` - Proven experience gaining alignment across organizational boundaries to drive business results.

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``` - Demonstrated ability to create a training vision and execute strategies to achieve that vision as a change agent.

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``` - Demonstrated ability to communicate, connect and engage at all levels of the organization.

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``` - Awareness of modern adult learning methods and expertise in using technology to drive learning outcomes.

Experience Required:

- - 5+ years of related experience and/or training are required; or equivalent combination of education and experience. - 5+ years of experience managing training programs in the medical device/call center field is preferred. - 5+ years of experience designing curriculum and coordinating training courses and programs to support call center business objectives. - Proficiency with computers and Microsoft Office to include Word, Excel, PowerPoint and Outlook.

Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1785985-525960

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