Tier 1 Help Desk

Category: Business Analysis (functional and technical)

Main location: United States, Virginia, Lebanon

Position ID: J0824-1125

Employment Type: Full Time

Position Description:

CGI Federal is seeking a business analyst to join a growing and dynamic program to provide client-facing Help Desk support to the Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when they are seeking system assistance for a variety of platforms including Momentum, Maximo, IPP, and eTravel. This is a great opportunity to expand your skillset in areas of client engagement, business and data analytics, and functional government finance and accounting services. Ideal candidates will be dependable and self-motivated, have an understanding of Momentum fundamentals, and demonstrate an interest and aptitude in finance and accounting. Qualified candidates must be able to pass a criminal background check and provide fingerprints as requested by the client.

This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

• Provide T1 Help Desk Support for Architect of the Capitol

• Perform analysis to review client issues

• Resolve day-to-day production requests and issue accurate, grammatically correct analysis and resolution responses within the expected window

• Work closely with the internal team members, product owners, and agency staff to address reported issues and concerns into workable solutions

• Develop Momentum application knowledge, to include its operating environment and its external dependencies

• Support AOC with the following systems: Momentum, IPP, IBM Maximo, and E2 Travel

• Use AOC’s Cireson ticketing system in addition to CGI’s JIRA to create, track, and resolve tickets

• Support AOC via phone and email support

• Update the LBFMS Confluence with updates and changes to procedures and walkthroughs

• Attend AOC and CGI team meetings

• Assist HD Lead and Functional Lead with special projects

• Assist personnel covering for out-of-office members

Required qualifications to be successful in this role:

1 year Momentum Experience

Desired qualifications/non-essential skills required:

• Strong oral and written communications

• Proactive problem-solver with an analytical mindset

• Able to work closely and effectively within a team environment

• Able and willingness to follow established processes accurately

• Willing and able to learn new concepts quickly and apply that knowledge to other similar issues appropriately

• Familiar with basic Information Technology (IT) concepts and disciplines

• Able to work within a team setting while demonstrating self-sufficiency and independence

• Results-oriented and self-motivated to succeed and evolve skills (continuous improvement)

• Able and willing to work across a variety of shifts Monday – Friday, (7am – 3pm, 8am – 4pm, or 9am – 5pm) Eastern Time

• Help desk, customer service, and support experience with problem solving

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $30,400.00 - $67,400.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners,

empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.

#CGIFederalJob

#LI-DD1

Skills:

• Momentum Financials

• Functional Analysis

• Momentum General Systems

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.