Job Title:  Division Manager:  Reports To:  President FLSA Status: 

Overview:  Responsible for leading and managing the strategic growth of the Commercial HVAC division.  Responsible for strengthening relationships with existing clients and developing relationships with new ones that lead to the profitable expansion of the Company's service business.   Develop and support the service team operations to provide superior customer service, a positive environment for the recruiting and professional growth of service technicians and achieve the Company's gross profit margin objectives.   Commitment to company policies and support of new ideas and changes will be imperative for successful performance.   

This position requires principled leadership, good business judgment, strong work ethic and the ability to build and manage a field delivery team.  Commitment to the Company's core values, policies, support of new ideas and changes will be imperative for successful performance.  Must be business oriented with good negotiation skills. Must be able to comfortably make cold calls when necessary. Will need to make decisions and recommendations that will greatly impact corporate relationships with Clients and affect company profitability.

Subordinate Team: ? Estimators ? Project Managers/Field Supervisor(s) ? Sales Representative(s) ? Office Billing

Principal Performance Objectives:  ? Drive financial results for Commercial Division at the Gross Margin level ? Continuous attention and innovation of the "service experience" for our customers. ? Recruit, select and nurture top-level talent to comprehensively service our customers' needs ? Maintain Service Tech Continuum and develop/identify training opportunities to support talent growth ? Work with sales team to diversify customer base o Increase number of PM contract customers o Develop innovative opportunities to market to new customers ? Promote Safety and Culture of the team

Essential Responsibilities: In general, the principal responsibilities of the Division Manager at include and not limited to the following: Financial success of Division at the Gross Margin level ? Develop and manage Division budget ? Perform monthly reviews of operational and financial performance

Operations & Professional Development ? Recruiting, hiring and retention of techs ? Supervise daily activities of field managers, quoting & billing ? Perform semi-annual reviews. Coordinate individual training and development plans for division staff ? Support a continuous improvement process for driving operational effectiveness and efficiency

Sales & Business Development ? Support in developing new PM & Quoted work with current and prospective customers ? Deliver innovative ways to define our "service experience" and enhances the service we provide ? Work proactively with the sales and marketing efforts to continuously differentiate service offering. ? Continuously coach and instruct service team to understand their role in customer satisfaction, sales expansion and new business

Safety ? Assure compliance to the Company Safety Program and other policies and procedures.   ? Utilize only the highest standards in decisions regarding customer and team health and safety.

General ? Commits to company standards of excellence and team success in all endeavors. Be focused and intentional while remaining open minded and always committed to doing what is ultimately the best thing for the company. ? Maintains and coordinates successful inter-departmental communication and collaboration. ? Establishes the highest standards in personal organization, professionalism and customer relations.

Measurements of Performance:

 The Division Manager is deemed to be performing in a satisfactory manner when the following items are accomplished based our Company's values and norms:

a. Pride in Workmanship - Delivers value through outstanding cra tsmanship and service i. Standard of Quality.  The degree to which the work done by the Division Manager or through those he delegates, meets or exceeds company standards of quality. ii. Safety.  The degree to which the Division Manager works toward a zero accident and injury level within the department. b. Exceeds Customer Expectations -- Knows that our customers' satisfaction is our success i. Sets the standard for our "service experience" and promotes a high level of performance at every step of the service continuum from initial contact to delivery to billing. ii. Find innovative ways to deliver value to the customer that allows us to continuously differentiate ourselves in the market. c. Resourceful and Creative -- Always looks for ways to add value and to get the job done successfully i. Process Management.  Establishes and documents standard operating procedures and quality expectations for functions and tasks performed by the Division. ii. Team Management.  Recruits, selects, develops and retains high caliber staff sized adequately to meet customer delivery obligations. d. LoyalTeam -- Puts team success before individual requirements i. Division Growth & Profitability.   The Division consistently achieves gross margin targets.  Company Assets.  The degree to which the Division Manager manages and protects equipment and other assets of the company. ii. Communications.  The degree to which the Division Manager communicates with fellow employees within the department and other departments in a cordial and professional manner. 1. Participates in regular management meetings. 2. Ensures that all members of the delivery team are regularly solicited for their suggestions for improvements in the operations of the company. 3. Ensures that communications with all employees are kept open, cordial and courteous to encourage employee feedback on critical issues facing the company.

Required Education/Experience:  To be eligible to perform this job, an individual must possess the following: • Minimum of 7 years' experience in various management roles for HVAC operations and/or training or equivalent combination of education and experience. • Proven ability to motivate and lead a diverse set of individuals. • Excellent written and oral communication skills including the ability to speak effectively before groups of customers or employees. • Technical /Field experience preferable.

 Skills/Qualifications/Abilities:  To perform this job successfully, an individual must possess the following: • Demonstrates "safety first" behavior always. • Able to build rapport and interacts effectively with staff and customers.  • Strong leadership and motivational skills working in a team/collaborative environment. • Strong analytical and problem-solving skills.   • Strong work ethic, loyalty, integrity, reliability, pride, perseverance, accountability, respect and teamwork. • Appetite and initiative for continuous learning and performance improvement. • Always represents the company in a positive and professional manner.