Description

We are offering a long term contract employment opportunity for a Call Center Representative in Lewisburg, Tennessee, United States. As a Call Center Representative - EXP, your primary role will revolve around handling customer interactions, maintaining accurate records, and achieving satisfactory customer service levels within a fast-paced environment.

Responsibilities:

• Handling large volumes of inbound calls professionally and efficiently.

• Building and maintaining productive relationships with customer accounts through effective and interactive communication.

• Utilizing appropriate methods and tools to provide accurate, valid, and comprehensive information to the customers.

• Generating sales leads and meeting predefined service team sales targets.

• Dealing with customer complaints, offering suitable solutions and alternatives within set time frames, and ensuring resolution.

• Maintaining records of customer interactions, processing customer accounts, and managing file documents.

• Adhering to communication procedures, guidelines, and policies to ensure quality service delivery.

• Demonstrating proactive engagement with customers to enhance their experience.

• Identifying and evaluating customers' needs to ensure satisfaction.

• Utilizing Microsoft Office Suites and other relevant software to manage customer records and other related tasks.

Requirements • Proven experience as a Call Center Representative

• Proficiency in relevant computer applications including Microsoft Office Suites, Microsoft Excel, and Microsoft Word

• Knowledge of customer service principles and practices

• Experience in sales will be a plus

• Familiarity with office functions and standard operation procedures

• Excellent communication skills, both verbal and written

• Ability to handle and resolve customer complaints

• Experience in answering inbound calls and making outbound calls

• Knowledge of claim administration and ability to handle invoices

• Proficiency in using a database for record keeping

• Ability to provide training on policies and procedures to new staff

• Experience with customer account management

• Ability to provide referrals and specifications to customers when required

• Excellent time management skills and the ability to prioritize work

• Familiarity with call center methods and practices

• Able to work effectively in a fast-paced environment

• Detail-oriented and ability to adhere to deadlines. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .