Title: Consumer Loan ProcessorDepartment: Loan OperationsReports to: Consumer Loan SupervisorFLSA: Non-exemptJob Grade: 8 Job Purpose: To provide service to the credit union by processing Direct Loan Applications submitted by the Retail Branch Staff, Call Center and e-Branch in a manner that ensures compliance with all appropriate policies, laws and regulations. Essential Job Results: JOB SPECIFIC RESULTSReceives loan applications via queue from UKFCU retail staff that are approved and ready for processing.Communicates with the Retail Staff regarding any incomplete documentation or missing items related to the underwriter decision, loan paperwork needed, and/or account and monitors progress toward completion of requests. Prepares all documents per procedures and ensures all documents are signed by member,Communicates with members to ensure we have all necessary information and all loan documents are signed accurately and in a timely manner.Ensures the Direct Loan file is complete with all documentation by verifying the loan has been created correctly and all funding proceeds are properly balanced and all information is accurate on the data processing system.Maintains excellent working relationships with the Retail Staff by communicating application decision, funding requests and all concerns via all forms of communication.Assist other loan processors by performing post-close reviews of approved loans for accuracy, regulatory compliance, and completeness.Ensure all disclosures are properly executed and distributed to applicants within regulatory timeframes.Ensure all loan docs are properly stored on core System.Serves as primary authority responsible for compliance with all procedures and regulations throughout loan process. GENERAL MEMBER CONTACT STAFF RESULTSMaintains account records by updating member information as necessary.When directly serving members, cross-sells credit union services by answering inquiries, actively informing members of new services and product promotions, ascertaining members needs, directing members to other staff as appropriate. GENERAL STAFF RESULTSMaintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.Engages in problem resolution by clarifying the members and/or employees complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.Maintains professional and technical knowledge by maintaining an awareness of competitors rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed. KEY COMPETENCIESProfessionalism in all communications.Commitment to the Credit Union movement and philosophy.Integrity in all actions.Ability to identify the needs of the member and provide services to meet those needs.Accountability to established metrics and performance goals. QualificationsMINIMUM REQUIREMENTSOne year of similar or related experience preferred.High school diploma or equivalent experience.Ten-key calculator, general PC and computer keyboarding experience.Ability to communicate with others one-on-one; fielding questions and responding to complaints.Ability to work with other employees.Strong attention to detail required.Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.Ability to write reports, correspondence and procedures.Ability to work independently.Ability to be self-motivated.Ability to work with strict deadlines and under pressure. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work indoors in a climate controlled office setting. The noise level in the work environment is usually moderate. MENTAL DEMANDS:The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability. *The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.___UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is here. Please also see the 2015 Supplemental EEO Poster here.Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact recruiting@ukfcu.orgto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening. The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union’s work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union’s leadership recognizes and believes when an organization’s leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities. This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 90 days of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.