This role can be located anywhere in the United States, West Coast preference. Itron is looking for a Senior Manager - Services and Delivery that will oversee all planning, deployment, resource management, and other program aspects for delivery of REGRID Professional Services projects for Itron customers. The role will also be responsible to help scope new opportunities and assist account sales. The Manager will be the principal executive liaison to the customer and must be able to manage concurrent relationships adeptly. The Manager must have the ability to work independently, on-site and remotely, to oversee teams responsible for project delivery. This role is ultimately responsible for: The management and execution of Delivery Projects for a specific set of customers and Itron Solutions, Direct oversight of skilled professionals and project managers to manage the deliverables, indirect oversight of skilled technical contracted resources as well as resources in other Itron groups required to deliver, Growing the group of skilled management and technical resources to support growth in the line of business, Management and delivery of expected financials for delivery programs within the solution and program delivery with direct responsibility for professional services revenue, costs, and margin, Serving as the escalation and resolution point for all delivery and other issues within the programs, and The creation and maintenance of customer relationships to support additional business, and responsible for customer satisfaction as it pertains to the active project(s). The Sr Manager - Services & Delivery will also be expected to liaise with internal stakeholders (Sales, Product Marketing, Engineering, Customer Support, GMS, Product Management, and Product Development organizations, in particular) on product and systems improvements relative to his / her portfolio of clients and solution deployments. This position will have revenue achievement responsibilities for the assigned customers, upsell goals for assigned accounts to be met annually, scope definition responsibility for projects, and responsibility for effective utilization of resources to meet corporate gross margin goals. The Manager will also support new logo sales within the region. The role will be responsible for maintaining the skills of the current REGRID Delivery group, including Project Managers, and Technical Resources (Contractors) that have specific required Utility process and product skills. The Manager will be responsible for assessing changes required to adapt to evolving solutions provided by Itron and to build new capabilities and skills within the group. The Manager will be required to coach and mentor their team to ensure their ongoing engagement, satisfaction and success at Itron. Job Duties & Responsibilities: Provide Itron executive leadership for all activities related to contracted projects, including on-point for any escalation that might be required for issue resolution. Build and maintain executive level relationships with the clients. May be required to have difficult and challenging conversations with the customer. Assist the Product Line Management and assigned Sales Director(s) (AVP) and Enterprise Client Executives (ECE) with closing new business. Manage the assigned project/program manager(s) to staff the project team for the on-going project deployment activities and assist as needed in all phases of the project's deployment. Build appropriate staff to support and maintain programs that will meet gross margin targets. Develop and close incremental business within the existing customer base as agreed upon with CME and PLM. Develop Scope(s) of Work for large engagements, assign level of effort for SOWs, validate change orders, and negotiate with 3rd parties to provide services on behalf of Itron. Prepare to me